Getting Started

• Depop Protection for Buyers
• Saved Searches
• How do I buy an item?
• Why am I seeing ‘Boosted’ listings in my Search?
• How do I buy safely on Depop?

My Purchases

• I haven't received my item
• What is Depop’s return policy?
• I haven't received my item and I paid via Depop Payments (card payments)
• I haven't received my item I purchased less than a week ago
• My item is not as described
• Can I update my address?
• See all 13 articles

Payments FAQs

• Marketplace fee for buyers
• Will I have to pay for tax or customs on my order?
• How to use Klarna to pay in instalments - UK
• How to use Klarna to pay in instalments - US
• Do I need to use PayPal?
• How will I know if I've paid by Depop Payments?
• See all 8 articles

Listing Guide

• Repop
• Listing multiple items on Web
• A guide to the pre-listing pricing inspiration tool
• Simple tips for taking great photos of your listings
• How to find items to list
• Getting your description right
• See all 11 articles

Selling Guide

• Accelerated Program
• What are Boosted Listings and how can I manage them?
• What is Boost Shop?
• How do I manage my Boosted Listings?
• Suggested Sellers
• How do I sell safely on Depop?
• See all 13 articles

My Sales

• Depop Protection for sellers
• Resolution Centre as a Seller
• Where are my sold items?
• UK sellers: How do I get paid?
• US sellers: How do I get paid
• AU sellers: How do I get paid?
• See all 15 articles

Depop Payments

• Depop Payments
• What is the Resolution Centre?
• Why haven’t I received my payout?
• AU sellers: Getting paid with Depop Payments
• US sellers: Getting paid with Depop Payments
• US sellers: Learn more about how payouts works
• See all 18 articles

PayPal Payments

• Paypal Seller Dispute Fee
• I don't recognise a fee or charge
• Why did Depop take money from my PayPal account?
• What is an eCheque?
• Payments - PayPal

Tax Help

• Canada CRA reporting - What do I need to know
• Do I have to pay tax on my Depop income?
• Customs fees and tax collection as a seller
• UK HMRC Reporting - What do I need to know?
• DAC7: What do I need to know?
• Receiving your 1099-K from Stripe: FAQs
• See all 7 articles

Account Set Up

• Depop to join the Etsy family - FAQ
• Why does Depop need my date of birth?
• What is two-factor authentication (2FA) and how does it work on Depop
• What is Depop?
• Do I need to provide my email or phone number to sell an item?
• How old do I have to be to use Depop?
• See all 9 articles

Managing My Account

• Feedback on Depop
• How do I reset my password
• How do I change my username?
• I can't contact a user
• Why has my item been removed?
• How do I block another user?
• See all 10 articles

Account Access Issues

• How do I log into Depop
• I'm locked out of my account
• I forgot my password
• Why has my account been suspended?
• I received an email about a recent sign-in to Depop

Shipping

• Shipping Guide - US
• German Packaging Law (VerpackG) Obligations for Sellers
• EcoEnclose + Depop packaging FAQ
• Shipping Guide - AU
• Shipping Guide - Worldwide
• USPS Shipping Policy - US
• See all 10 articles

Payments

• Using Klarna on Depop in the United Kingdom
• Using Klarna on Depop in the United States
• Do I need to make a PayPal account to buy items?
• Learn more about how to set up Depop Payments
• Learn more about Depop Balance, top-up card and adjustments
• Learn more about how to stay protected as a seller
• See all 7 articles

Tools and Features

• Introducing the Debot - the Depop Virtual Assistant!
• Outfits Feed Policy
• Send Offer: How it works
• Vacation Mode: How it Works
• How Depop ranks search results and recommends listings
• Make Offer: How it Works
• See all 10 articles

Technical Issues

• Latest App Versions
• Depop Buy Again Prize Draw: April 11-13 2025 Terms and Conditions
• New Depop Virtual Assistant
• Reporting a bug: How it works & what to expect
• I can't list an item
• I can't buy an item
• See all 11 articles

Content Policies

• Content Moderation at Depop
• Abuse, Bullying and Harassment Policy
• Dropshipping Policy
• Electronics Policy
• Face Mask Policy
• What are Depop's prohibited items?
• See all 14 articles

Resources

• Community Guidelines
• Tips for parents and guardians
• Tips for young people
• Wellbeing Resource Hub

Transacting Safely

• How to buy and sell safely on Depop
• How can I swap or trade safely?
• What does Depop class as 'significantly not as described'?
• How to report a listing
• How to report or block a user
• Meet in person

Account Security

• Keeping your account safe - Your Depop Security Checklist
• Managing two-factor authentication (2FA)
• Two-factor authentication (2FA) | FAQs
• Password security
• I've received a suspicious message from another user, or a suspicious email claiming to be Depop

Partnerships

• Our Partnerships
• How does Depop support charities that want to set up a Depop shop?

Policies

• Depop List to Win Prize Draw: April 18-20 2025 Terms and Conditions
• Depop Buy to Win Prize Draw: March 28-30 2025 Terms and Conditions
• Depop List to Win Prize Draw: March 14-16 2025 - Terms and Conditions
• What is the General Product Safety Regulation (GPSR)?
• Terms of Service
• Privacy Policy
• See all 24 articles