How to use Klarna to pay in instalments - UK

If Klarna, a third party payments services provider, is available to you as a payment option, you can pay for certain items on Depop in instalments with Klarna. Your payments are made directly to Klarna. You won't see it on every shop for now, but we're looking at how we extend flexible payment options to as many shops as possible. See “I don’t see Klarna as an option” below for more information about who Klarna is available to.

In order to offer you Klarna’s payment methods, we pass your personal data in the form of contact and order details to Klarna at checkout, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

On certain qualifying purchases, you can pay via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Payment is to be made to Klarna. You can find further information and Klarna’s user terms here.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time.

How to pay using Klarna instalments in the UK

To qualify for payment in instalments with Klarna, the order must be between £25 GBP and £1,500 GBP before any discounts, postage and taxes to qualify for 'Pay in 3' and it must be between £30 GBP and £1,500 GBP before any discounts, postage and taxes to qualify for 'Pay in 30'.

There are two Klarna options available in the UK:

• ‘Pay in 3’, which allows you to split your purchase into 3 interest-free monthly instalments. You’ll pay the first instalment via Klarna when checking out on Depop. For the remaining two instalments, you’ll pay every 30 days, until you’ve paid a total of three times. You won’t be charged interest or fees if you pay on time.
• ‘Pay in 30’, which allows you to make a purchase and wait for it to be delivered before paying. You only have to pay for what you keep.

Klarna may charge a late fee if you do not pay on time. Learn more here.

How to use Klarna at checkout

To pay with Klarna:

1. On a listing, choose Add to bag.
2. Go to Proceed to Checkout.
3. Review the order and select Klarna as payment type.
4. Click Pay with Klarna.
5. Create or sign in to a Klarna account and agree to Klarna’s terms and conditions.
6. Enter the information required by Klarna.
7. Review the order on Depop again and select Submit Order.

Klarna will ask for your name, date of birth, billing address and phone number.

Klarna may decline the order. If that’s the case, you can complete the order using a different payment method. You can try Klarna again with a different order if you like.

For questions and feedback about Klarna, please contact Klarna’s Customer Service team.

I don’t see Klarna as an option

There are a few reasons why you may not see the option to pay with Klarna:

• We are currently testing Klarna as a new payment option, therefore Klarna is currently only available to some users in the United Kingdom. 
• You must be using a UK billing address. Make sure your location, language, and currency are correct. Learn how to check your regional preferences here.
• Klarna is only available for buyers who are over 18.
• The order total must be between between £25 GBP and £1,500 GBP before any discounts, postage and taxes to qualify for 'Pay in 3' and it must be between £30 GBP and £1,500 GBP before any discounts, postage and taxes to qualify for 'Pay in 30'. So you may need to either adjust your basket or select another payment method.
• If the seller is registered as a non-profit with Stripe, you won’t see the option to pay with Klarna.

What if I have an issue with my order?

If you purchased your item/s using Klarna, then you may be eligible for Depop’s Buyer Protection (see full terms for details).

1. My item hasn’t arrived
If you purchased your item/s using Klarna but you haven’t received your item, you'll need to report this through the Depop app to start a dispute. If you have been waiting for over 5 days, you can do this in the Resolution Centre. Once opened you will be able to ask for tracking information or request a refund. For more information on item not arrived disputes click here.

2. My item is not as described
If you purchased your item/s using Klarna but your item is significantly not as described or you are missing items from your bundle, report this to our Support team and we'll review the situation to reach a resolution. For more information on how to make a report, click here.

If you are issued a refund, Klarna will receive that information and issue you the correct portion of the refund.

If you’ve been refunded, but you’re still not seeing the refund after 5 working days, contact Klarna’s Customer Service team.

If you’re having any further problems with an order, learn how to report a problem to Depop here.

How do I check my payments and schedule?

Sign in to your Depop account on the Depop app and open the Klarna app from your sale or check your payment schedule via Klarna's website, and contact Klarna’s Customer Service team with further questions.

You can also check your email account for an email from Klarna containing your payment schedule. If you don’t see it, be sure to look in your spam folder or recycle bin history.

Klarna may charge a late fee if you do not pay on time. Learn more here.