Please note that the shipping guide provided below relates to a new design, and it may not be immediately available to everyone as we are currently still testing improvements. Consequently, your experience may vary slightly and you should follow the Shipping Guide linked here if so; however, rest assured that these improvements will be launched within the coming months.
We’re introducing changes to make listing and shipping easier on Depop. You no longer have to select a shipping method each time at listing – you can now choose one to apply to all future listings through the ‘shop setting’. Simple.
To keep more of your money and keep costs down we’re removing our free shipping option from Depop Shipping when creating new listings and enabling the buyer to always pay for the cost of shipping (on top of the item price). This means that all you need to focus on is creating high quality listings, promptly shipping your items, and providing exceptional customer service. Learn more on how to ship on Depop below.
If you’re a UK seller, you have 2 shipping options:
- Depop Shipping label: Use Depop’s shipping label via Evri. Once you’ve made a sale you can simply download the QR code, find a convenient drop off location near you and enjoy the fully tracked service (Mainland UK only - England, Wales, Isle of Wight, Isle of Man, Scotland excluding the Scottish Highlands).
- Arrange your own shipping: Arrange tracked shipping yourself through a third party service.
How to use a Depop Shipping label
- Go to your Selling Hub
- Go to ‘shop settings’
- Click on the Depop Shipping
Buyer shipping cost breakdown:
| Label size | Price |
|
Small <1kg |
£2.99 |
|
Medium <2kg |
£4.49 |
|
Large <5kg |
£6.49 |
How to find your sold items shipping label
- Go to your Selling Hub
- Click on ‘all sold items’
- Click on ‘Ship your item now’ to download your QR code or print your label.
- You can print your shipping label by scanning the QR code at your nearest Evri ParcelShop (find more information on how Evri QR codes work here) OR you can print out your in app shipping label at home directly from the app.
- You can also print your shipping label from your email receipt if you choose or if you are running iOS 10 and below. Stick the label to your package with clear tape.
- Drop off at one of Evri’s 7,000 drop off points, you can locate these here
Have an alternative shipping method?
If you have your own shipping method then all you need to do is update your shipping method within the Selling Hub
- Go to your Selling Hub
- Go to ‘shop settings’ then ‘shipping’
- Click on ‘other’
You’ll then be able to select the shipping price when you’re listing your item under ‘domestic shipping price’.
How to offer worldwide shipping
Depop Shipping labels are limited to the UK mainland (England, Wales, Isle of Wight, Isle of Man, and Scotland excluding the Scottish Highlands). If you intend to ship outside the UK, you will need to make your own shipping arrangements. You can specify your international shipping price when listing your item.
IMPORTANT:
- Only send the item to the buyer’s address on the in-app receipt to be eligible for PayPal and Depop's Seller Protection, and be sure to keep proof of postage in case something goes wrong.
- It’s important to note that using Deop’s shipping labels means all items are sent fully tracked and qualifying items are eligible for Depop Protection up to £250. If you opt not to use Depop's shipping, you will not be eligible for Depop Protection in the unfortunate event of items being lost or damaged in transit.
Got questions? We’ll do our best to answer them.
When I make a sale, how much will I be charged?
You will only be charged for the depop fees, transaction fees and boosted fees if you boosted your listing, read here for more information on fees. Your buyer will be responsible for paying for the cost of shipping by default.
I want to use Depop Shipping, what do I do?
To opt into Depop Shipping simply head to:
- Selling Hub
- Tap ‘shipping’ under shop settings
- Select “Depop Shipping label’
This will ensure all future listings are set to Depop Shipping.
Once the buyer has purchased your item you will receive a QR code, simply find a convenient drop off location, drop off your parcel and enjoy the fully tracked service.
I want to opt out of Depop’s shipping, what do I do?
You can opt out of Depop’s shipping at any time by heading to:
- The Selling Hub
- Tap ‘shipping’ under shop settings
- Select your preferred shipping option
Note that using the Depop Shipping label on qualifying items means you are eligible for Depop Protection up to £250 in the unlikely event of something going wrong as all items are sent using tracked service through Evri (terms apply, see here).
If I change my shipping preference will my old listings be affected?
If you have been automatically opted into Depop Shipping or have changed your shipping preference, your existing listings will remain unchanged. However, any new listings created after the change will be affected.
How do bundles work?
You can set your shop policy on if you wish to offer shipping discount on bundled items, to do this head to:
- The Selling Hub
- Tap ‘shipping’ under shop settings
- Select ‘bundles’ and set your preference
Please note that if you choose to enable free shipping for bundles, you will be responsible for the shipping cost.
Where can I find my nearest drop off locations when I use a Depop Shipping label via Evri?
To find a convenient drop off location simply input your post code here.
I don’t have a printer, what do I do?
No printer? No problem! When you use Depop’s shipping label we’ll send you a QR code when the buyer pays for the item (and shipping cost). All you need to do is download the QR code, find your nearest drop off point and we’ll notify you on where the item is and when it will be received.
Can I offer free shipping?
It’s not possible to offer free shipping when using Depop Shipping labels however you can do so through your own shipping method. Head to:
- The Selling Hub
- Tap ‘shipping’ under shop settings
- Tap “my own shipping”
- Input “0” as your shipping price when listing