Why haven’t I received my payout?

Any missing or incorrect information can impact your payouts being received. If you haven’t received a payout 10 working days (14 calendar days) after your sale date, please check your account is set up with the below information. These are some of the most common reasons payouts fail:

  • Check which bank account you have linked to your Depop account so you are expecting it to arrive in the right place. Visit ‘My Depop’ and click the top right navigation menu for your ‘Settings’. In the ‘Payouts’ -> ‘Depop balance’ section, scroll down to ‘Payment settings’ and you will see your linked bank account.The last 4 digits are from the account number for your connected bank account - not your long associated card number.
  • Incorrect bank details – update your details as stated above.
  • Issues with your bank account or no bank account has been connected yet.
  • Depop Balance is negative due to refunding a buyer. You need to connect a Top-up card to avoid this happening again.
  • Any payouts cannot be paid out to you until your Depop Payments account has been verified. Just a reminder you must be over 18 to have a Depop Payments account.
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