Payout on Delivery in the UK

Faster payouts for sellers in the UK

From 12/06/24, if you've chosen to use Depop Shipping to send your item, you will receive your payout 2-3 working days after the tracking status shows as ‘Delivered’.

When you use Depop Shipping your item’s delivery status will be automatically updated. The buyer does not need to mark the item as delivered in order for you to receive payment.

Who will this change apply to?

The payout timing for sales with Depop Shipping will be changed for all sellers in the UK, except Top Sellers (and a small number of early users of Depop Payments). Please note, that unless you are a blue tick-verified Top Seller, we are unable to provide alternative payout schedules. You can find more details on how to become a Top Seller here.

When will I receive my payout?

Once a buyer purchases from you via Depop Payments, the money goes straight to your Depop balance, which you can see in the Payouts section of your account.

If you use Depop Shipping, the payout will be transferred from your Depop balance to your connected bank account 2-3 working days after the tracking status shows as ‘Delivered’ or 10 working days (14 calendar days) after the sale date - whichever comes first.

For example, if you ship your item the day after it sells, you will receive your payout 5-6 working days after the sale (for UK to UK shipments): 1 day to post + around 2 days for delivery (estimate) + 2-3 working days for payment processing.

If you've selected to arrange your own shipping, you will be paid 10 working days (14 calendar days) after the sale date.

Why haven’t I received my payout?

Any missing or incorrect information can impact your payouts being received. If you haven’t received a payout 10 working days (14 calendar days) after your sale date, please check your account is set up with the below information. These are some of the most common reasons payouts fail:

  • Check which bank account you have linked to your Depop account so you are expecting it to arrive in the right place. Visit ‘My Depop’ and click the top right navigation menu for your ‘Settings’. In the ‘Payouts’ -> ‘Depop balance’ section, scroll down to ‘Payment settings’ and you will see your linked bank account. The last 4 digits are from the account number for your connected bank account - not your long associated card number.
  • Incorrect bank details – update your details as stated above.
  • Issues with your bank account or no bank account has been connected yet.
  • Depop Balance is negative due to refunding a buyer. You need to connect a Top-up card to avoid this happening again.
  • Any payouts cannot be paid out to you until your Depop Payments account has been verified. Just a reminder you must be over 18 to have a Depop Payments account, or have permission from a parent or guardian.

Do I need to add tracking info to my sale to be paid?

If you've selected Depop Shipping then tracking info will automatically update in the app, showing when the item has been sent and delivered.

If you've selected to arrange your own shipping, you will be paid 10 working days (14 calendar days) after the sale date.

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