Please note that the shipping guide below is for Depop Shipping, a new service available for users in Australia. This service is currently being tested and may not be immediately available to all users, but it will be accessible to everyone in Australia soon.
Depop Shipping Australia is here.
Our new shipping service, powered by Sendle, is making its way down under to make shipping easy and convenient.
If you’re selling from Australia, you have 2 shipping options:
- Depop Shipping label: Use Depop’s shipping label via Sendle. Once you’ve made a sale you can simply download the QR code, find a convenient drop off location near you and enjoy the fully tracked service
- Arrange your own shipping: Arrange tracked shipping yourself through a third party service.
How to use a Depop Shipping label
Once Depop Shipping is available to you, for any new listings you sell, the buyer will cover the shipping label costs, and we’ll provide you with the shipping label. Simply locate your nearest Sendle drop-off point, scan your QR code, and leave the rest to us.
Buyer shipping cost breakdown:
| Label size | Price |
| Extra Small (XS): 250g | $7.99 |
| Small (S): 500g | $9.99 |
| Medium (M): <1kg | $13.99 |
| Large (L): <3kg | $15.99 |
| Extra Large (XL): <5kg | $17.49 |
How to find your sold items shipping label
- If you are on iOS go to ‘My Depop' and then the menu. If you are on Android just go to your Selling Hub
- Click on ‘all sold items’
- Click on ‘Ship your item now’ to download your QR code or print your label.
- You can print your shipping label by scanning the QR code at your nearest Sendle drop off (find more information on how Sendle QR codes work here) OR you can print out your in app shipping label at home directly from the app.
- You can also print your shipping label from your email receipt if you choose or if you are running iOS 10 and below. Stick the label to your package with clear tape.
- Drop off at one of Sendle’s 2,200 drop off points, you can locate these here
Want to use an alternative shipping method?
If you want to use your own shipping method then all you need to do is update your shipping method to 'Other'
If you are on iOS:
- Go to ‘My Depop’
- Go to menu
- Click on Shipping
- Click on ‘other’
If you are on Android:
- Go to your Selling Hub
- Go to ‘shop settings’ then ‘shipping’
- Click on ‘other’
- Under ‘domestic shipping price' you’ll then be able to select the shipping price for each item individually when you’re listing a new item.
How to offer worldwide shipping?
Depop Shipping labels are limited to Australia only. If you intend to ship outside Australia, you will need to make your own shipping arrangements. You can specify your international shipping price when listing your item.
IMPORTANT:
- It’s important to note that using Deop’s shipping labels means all items are sent fully tracked and qualifying items are eligible for Depop Protection up to $300. If you opt not to use Depop's shipping, you will not be eligible for Depop Protection in the unfortunate event of items being lost or damaged in transit.
- Note, if you send an item using Depop Shipping, you agree to comply with the Sendle Terms and Conditions (except clause 10 (Payment)), including that you will not send dangerous goods via Sendle.
- As a seller, you should familiarise yourself with the eligibility criteria and limits of Depop Protection and Sendle’s carrier services. If you are sending high value items, unique items, or items that do not qualify for Depop Protection, we recommend you get appropriate insurance coverage before shipping your items.
Got questions? We’ll do our best to answer them.
What is Depop Protection?
Depop Protection offers you peace of mind when using Depop shipping labels to sell your items. In the event that something goes wrong, you’re covered for up to $300. Just ensure you’re using Depop shipping labels and shipping within 5 days of purchase. Note, you’ll need to first go through PayPal to claim and will be eligible for Depop Protection in the event PayPal denies your claim. For more details, see here.
When I make a sale, how much will I be charged?
If you use Depop Shipping, you will only be charged Depop selling fees, payment processing fees and boosted fees (if you boosted your listing). Read here for more information on fees. Your buyer will be responsible for paying for the cost of shipping.
If I change my shipping preference will my old listings be affected?
If you have been automatically opted into Depop Shipping or have changed your shipping preference, your existing listings will remain unchanged. However, any new listings created after the change will be affected.
Where can I find my nearest drop off locations when I use a Depop Shipping label via Sendle?
To find a convenient drop off location simply input your post code here.
I don’t have a printer, what do I do?
No printer? No problem! When you use Depop’s shipping label we’ll send you a QR code when the buyer pays for the item (and shipping cost). All you need to do is open the QR code in-app or print at home, find your nearest Sendle drop off point and we’ll notify you on where the item is and when it will be received.
Can I offer free shipping?
It’s not possible to offer free shipping when using Depop Shipping labels, however you can do so through your own shipping method. Just input '0' as your shipping price when listing an item.