This article will help explain how payouts work for AU users. If you’re based in the US and the UK payouts work slightly differently. Read more here for the US & here for the UK.
Once a buyer purchases from you via Depop Payments, the money goes straight to your Depop Balance, where it will remain pending until paid out to your linked bank account, every 10 business days.
How to get started
In order to receive your payout you'll need to ensure you have linked a valid bank account and have verified your Depop Payments account by providing your ID during sign up.
Visit ‘My Depop’ and click the top right navigation menu for your ‘Settings. In the ‘Payouts’ -> ‘Depop balance’ section, scroll down to ‘Payment settings’ you will then be able to tap into 'Bank Account' to add this information.**Please be careful when entering all information and ensure you are double checking the bank account info you provide. If you make a typo on the account info and the money is mistakenly sent to a different account, we may not be able to retrieve it for you**
You must also be over 18 to use Depop Payments.
You will not receive payouts until your Depop Payments account is verified and has a valid bank account connected. Until this information is provided, the money from your Depop Payments sales cannot be paid out to you and will sit safely pending in your Depop Balance.
Reminders from Depop
We want to make sure you get your money from any sales you make on Depop, so we will send you reminders to complete the setup of Depop Payments after you have made your first sale.
Just tap on one of the push notifications to verify your identity and add your bank.
When are payouts processed?
Once a buyer purchases from you via Depop Payments the money goes straight to your balance, which you can see in the Payments section of your Selling Hub in app.
Your payout will be processed 2-3 business days once the item shows as delivered if shipped with Depop shipping or manual tracked Auspost/Sendle.
You can read more about how payouts work here.
Why is my payment pending?
‘Payment pending’ means the buyer has paid but your funds are waiting to clear. Once they do, you’ll see them in your available Depop Balance where they will sit safely until paid out to your connected bank account. For more information on how to add a bank account click here.
Why is my payment on hold?
'Payment on hold' means the buyer has raised an issue with this purchase. Your funds are being held until that issue is resolved.
Why do I have a negative balance?
A negative Depop Balance can happen if you issue refunds to buyers at a point when your balance is zero or at an amount too low to cover the refund. In this case, Stripe (the platform we use to power Depop Payments) will put the account into a negative balance. Any new sales then made will be used to cancel out or pay off this negative balance.
Payouts should resume normally following more Depop Payments sales and once your negative balance is cleared.
To avoid this happening, you can simply add a Top Up card. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it.
If the top up card withdrawal fails (for example because the card does not have enough funds), your Depop Balance will then go into negative, but you will be notified of this in App.