Selling safely on Depop will make sure that you have the best experience on the Depop app. Following these instructions will keep your protected,
How can I sell safely?
- Only use the Depop BUY button to sell items
- Use the address in your Depop sales receipt to ship your item
- Describe and take accurate photos of the items you list
- Only use tracked shipping to send items
- Keep your proof of shipping receipt or take a photo
- Make sure that the payment clears into your account before you ship
I sold with Depop Payments
As long as your sale has completed on the Depop app, you're ready to ship it out.
I sold through PayPal
Check your PayPal payment before you ship the item to the buyer.
- If your payment has completed - Use tracked shipping to post your item, upload the tracking number to both the Depop and PayPal transactions
- If your payment is on hold - Use tracked shipping to post your item and upload the tracking to the transactions on Depop and PayPal. Your payment will be paid once PayPal confirm delivery.
- If your payment is pending - Do not ship your item. Ensure that your PayPal is fully verified and wait for your payment to complete before shipping your item.
- Can't find your payment? Do not ship your item. Check your recent emails from PayPal to see if you need to update any details. Check any previous PayPal accounts for the payment. Still need help? Contact Depop support with the details of the sale.
What can I do during a sale to stay safe?
- Stay in touch with the buyer and keep them updated
- Keep all communication with the buyer on Depop
- Report any issues or concerns to Depop Support
- Make sure that you have proof of authenticity for any luxury items
- Provide proof within the given timeframe if a dispute is opened
What should I avoid?
- Sending items without proof of tracked shipping
- Contacting any users outside of the Depop app, if anything goes wrong we may not be able to take any action
- Directly giving out any personal information such as emails, phone numbers or personal social media
- Taking payment outside of the Depop app - payment methods such as bank transfers, direct PayPal payments, Vemno or cash are unsafe, against terms and could leave you out of pocket.
- Meeting in person or collection/drop offs
- Selling prohibited items - we may not be able to offer Seller Protection on items that break our terms