If you come across an error when connecting PayPal, please go to the PayPal website on a computer and check:
- you have a card or bank account connected to your account (you can find this information on the left hand side of your PayPal page under ‘Bank Accounts and Cards’. Stating the obvious here, but your card/bank account will need to have a valid expiry date)
- your card has a positive balance
- you have completed the **verification process** for your credit card as described here
Following this, please open Depop and try to connect PayPal to our app once again, and if you find that the issue persists please send a report In-App with the following:
- what error message you get (**screenshot**)
- your **Paypal email address**
- what **country** is your Paypal account registered in (UK, US, etc..)
- what type of card you’ve tried connecting: we’ll need to know the name of the bank (e.g HSBC - Barclays etc.) and whether this is a credit, debit or pre-paid card
- what device you are using Depop on, operating system and version of the app