This article will help explain how payouts work for UK users. If you’re based in the US or Australia, payouts work slightly differently. Read more here for US and here for Australia.
Read about how to sell safely on Depop here.
Depop Payments
In the UK you will always be paid through Depop Payments. These payments will be paid directly into the bank account you link to Depop.
How do I get set up?
If you are on iOS
You’ll be prompted to sign up to Depop payments when you list your first item. You can also sign up by heading to My Depop > tap the Menu icon in the top right > Depop balance. Follow the steps and add your full name, date of birth, phone number, address and activate Depop Balance.
If you are on Android
Sign up by heading to the Selling hub and tap the Depop Payments banner. Follow the steps and add your full name, date of birth, phone number, address and activate Depop Balance.
Already signed up but not receiving payments?
You’ll need to add your bank details in order to get paid out directly to your bank account, from your Depop balance.
Make sure to also add your ID for account verification – you must be 18 or over to have a Depop Payments account.
When are payouts processed?
Once a buyer purchases from you via Depop Payments the money goes straight to your balance, which you can see in the Payments section of your Selling Hub in app.
Your payout will then be initiated to your linked bank account 10 working days after the sale date. You might see a 2-3 day difference in processing times depending on your bank.
You can read more about how payouts work here.
I haven't received my payout
You should be able to see your upcoming payouts in your Depop Balance. If you're waiting for a payment that seems overdue, check the following:
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- Go to My Depop > tap the Menu icon in the top right > Depop balance and scroll down to Payments Settings
- See whether you need to add any information to verify your account
- Looks fine? Tap review your Next Payout and Latest Transactions
- If you have refunded any sales recently, they may have been deducted directly from your Depop balance
- Still unsure? Contact Support
Selling safely on Depop
To sell safely on Depop, the 3 most important things to remember are:
- Only ever sell items directly through the Depop app or Depop.com. When you sell an item through Depop, you’ll automatically receive both an email from Depop and a notification in-app (via the :bell: icon in the top left corner of your profile page). You don’t need to take any further action to complete the sale.
- Never give out your personal information (i.e. email, phone number, card details or social media handles) to anyone on Depop. If someone sends you a message asking for your personal information, they may be trying to lead you off Depop, which could put you at risk. Depop will never ask you to confirm your personal details to complete a sale.
- Once you've sent the item, make sure to add the tracking number to your in-app receipt. If you've chosen to use a Depop shipping label, this will update automatically.
Report any issues or concerns to Depop Support - and if you’re at all suspicious about another user, check out our advice.
What should I avoid?
- Never give out any personal information to anyone on Depop - this includes your email, phone number, card details or personal social media
- Don’t arrange in-person sales or collections
- Never click on any links that you are sent by another user, within or outside of the app
- Avoid entering your contact information in Bio or Listings
- Don’t take payment outside of Depop’s checkout system - payment methods such as bank transfers, direct PayPal payments, Vemno or cash are unsafe, against terms and could leave you out of pocket
- Avoid contacting any users outside of Depop - if anything goes wrong we may not be able to take any action
- Don’t sell prohibited items - if you sell items on our prohibited items list, you won’t be eligible for Depop Protection. See our Terms of Service for full details
What else should I know?
- Describe and take accurate photos of the items you list
- Use the address in your Depop sales receipt to ship your item
- Keep your proof of shipping receipt or take a photo
To contact the Depop Support team, submit a request on our Help Centre. Depop does not currently offer customer service via chatbot.