To get a refund for an item that is significantly not as described:
- Open a case in PayPal’s Dispute Resolution Centre for any item bought inside of Depop here
- PayPal will firstly ask you to return the item to the seller using tracked mail (they will provide you with the seller's address)
- PayPal will hold the payment until the seller receives the item
- Once the seller receives the item, the full amount you paid will be transferred back into your PayPal account
Both you and the seller are fully protected during the returns process using this method.
If you win the dispute with PayPal, they will also cover the postage costs. Find out more here