If you've purchased an item that has arrived and you feel it isn't as described, then you will need to open a dispute. This dispute will be opened and investigated either through PayPal or Depop depending on your payment method.
I paid through Depop Payments
Read our guide to starting a dispute through Depop Payments
Read our guide to starting a dispute through Depop after paying with Klarna in the US
Read our guide to starting a dispute through Depop after paying with Klarna in the UK
I paid through PayPal
- Log in to your PayPal account.
- Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”.
- Select the transaction and click Continue.
- Select “Item dispute“ and open a 'Not as described' dispute
- You'll need to upload any proof that shows the item's condition or authenticity concerns
- Should PayPal close a claim in your favour they will first ask you to return the item to the seller using tracked mail (they will provide you with the seller's address)
- PayPal will hold the payment until the seller receives the item back
- Once the seller receives the item, the full amount you paid will be transferred back into your PayPal account
By opening a claim for an item that isn't as described both you and the seller are protected. Arranging a return directly between yourselves, without opening a PayPal claim can leave you unprotected.
If you need any extra help on a PayPal dispute, contact Depop Support