My item is not as described

If you've purchased an item that isn't as advertised then you can open a claim. This will be handled either through PayPal or Depop depending on your payment method. Please note in order to receive a refund the item must be significantly not as described.

I paid through PayPal

1. Open a 'Not as described' dispute through your PayPal account
2. Upload any proof of the item's condition or authenticity
3. Should PayPal close a claim in your favour they will first ask you to return the item to the seller using tracked mail (they will provide you with the seller's address)
4. PayPal will hold the payment until the seller receives the item
5. Once the seller receives the item, the full amount you paid will be transferred back into your PayPal account

By opening a claim for an item that isn't as described both you and the seller are protected. Arranging a return directly without opening a PayPal claim can leave you unprotected.

If you need any extra help on a dispute, contact Depop Support

I paid through Depop Payments 

Read our guide to starting a dispute through Depop Payments

Read our guide to starting a dispute through Depop after paying with Klarna