All purchases made in-app using the BUY button are protected by Buyer Protection.
This means you'll get a full refund if the seller has not shipped your item.
If the seller you purchased from is no longer visible in the app, don't worry! This just means that we recently investigated their account and have suspended them to protect the Depop Community.
For next steps on how to receive full refund, please visit our article here which explains the process for both PayPal purchases and Depop Payment purchases.
You can also access next steps through the app by heading to Receipts > Purchased > click item > I haven't received my item.