In order to be covered by Buyer Protection you must pay inside the app or on the Depop website, using the BUY button and report any issues to us within 180 days.
All purchases made in-app and/or on the Depop website, are covered by Buyer Protection and you'll receive a full refund if your item doesn't arrive or if it's significantly not as described.
The following aren't covered by Buyer Protection:
- Purchases made without using the BUY button
- Meet in person transactions
- Non-material goods, such as event tickets
- Items not as described