With Depop’s buyer protection, we’ve got you covered.
If your item doesn’t arrive or is significantly not as described, you’ll get a full refund if you report the issue to us within 180 days of the date of purchase.
You don’t need to pay to be covered. Your full purchase price including shipping is protected automatically.
Buyer protection will only apply when you pay for your item inside the Depop app. We can’t protect you if your purchase was made online but outside of Depop, or in person.
Buyer protection doesn’t apply to items in Depop’s List of Prohibited and Restricted Items, such as non-material goods or electronics. Please see our Terms of Service and Help Centre for more information.