Can't see your payment on your PayPal activity? Read our guide here
Sometimes you may see payments from buyers as pending - this is usually as they chose the method of paying by e-cheque. This often means that they have paid via credit card, which can take slightly longer for PayPal to process compared to normal payments.
What should I do?
As the payment is still pending, wait until it has completed before sending your item off.
- Wait for the payment to show as completed before you ship your item
- Message your buyer to keep them in the loop
- Ship your item with tracked postage when your payment clears
- Contact your buyer to keep them updated on the timeframe
Can I prevent these types of payments?
As these payments can take slightly longer to process, you can choose not to accept them on PayPal. To do so, follow these steps:
- Go to your PayPal homepage and log in
- Scroll down the left-hand column to the bottom, to Selling Tools
- Click on Seller preferences which will take you to a page where you can manage incoming payments
- In order to block e-Cheques, please scroll down to Getting paid and managing risk
- Select Block payments
- Scroll down to e-cheques
- You will need to select this and save the changes so it updates to your account