UK sellers: Getting paid with Depop Payments

This article will help explain how payouts work for UK users. If you’re based in the US, payouts work slightly differently. Read more here


Once a buyer purchases from you via Depop Payments, the money goes straight to your Depop Balance, where it will remain pending until paid out to your linked bank account, every 10 working days.   

 

How to get started

In order to receive your Payout you'll need to ensure you have linked a valid bank account and have verified your Depop Payments account by providing your ID during sign up.

 

Simply head to Selling Hub (the shop icon in app), and click on Payments at the top of the screen. Scroll down to your payments settings, you will then be able to tap into 'Bank Account' to add this information. Within the Selling hub you should see a notification for verification also if this has not already been added. There you will need to upload a form of photographic ID. 

 

**Please be careful when entering all information and ensure you are double checking the bank account info you provide. If you make a typo on the account info and the money is mistakenly sent to a different account, we may not be able to retrieve it for you** 

 

You must also be over 18 to use Depop Payments. 

You will not receive Payouts until your Depop Payments account is verified and has a valid bank account connected. Until this information is provided, the money from your Depop Payments Sales cannot be paid out to you and will sit safely Pending in your Depop Balance.

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Reminders from Depop

We want to make sure you get your money from any sales you make on Depop, so we will send you reminders to complete the setup of Depop Payments after you have made your first sale.

Just tap on one of the push notifications to verify your identity and add your bank.

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Can I change how often I get payouts? 

We currently only offer a Payout schedule of 10 working days, however there may be some users who are on a slightly different set due to early sign up.  

 

When are payouts processed?

Once a buyer purchases from you via Depop Payments the money goes straight to your balance, which you can see in the Payments section of your Selling Hub in app.

Your payout will then be sent to your linked bank account 10 working days after the sale date. You might see a 2-3 day difference in processing times depending on your bank.

You can read more about how payouts work here. 

 

Why is my payment Pending?

‘Payment pending’ means the buyer has paid but your funds are waiting to clear. Once they do, you’ll see them in your available Depop Balance where they will sit safely until paid out to your connected bank account. For more information on how to add a bank account click here.

 

Why is my payment On hold?

'Payment on hold' means the buyer has raised an issue with this purchase. Your funds are being held until that issue is resolved.

 

Why do I have a Negative Balance?

A negative Depop Balance can happen if you issue refunds to buyers at a point when your balance is zero or at an amount too low to cover the refund.  In this case, Stripe (the platform we use to power Depop Payments)  will put the account into a negative balance. Any new sales then made will be used to cancel out or pay off this negative balance. 

Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! 

To avoid this happening, you can simply add a Top Up card. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it.

You can add or edit a Top-Up card by heading to Selling Hub (the shop icon), and scrolling down to Payment Settings.  If the top up card connected fails ( perhaps that card does also not have enough funds to cover the refund) the Depop Balance will then go into negative, but you will be notified of this in App. 

 

 

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