Payments is where you can manage the money you’re making on Depop.
Here you’ll find your Depop balance, payouts and past transactions, including sales and refunds.
What is a Depop balance?
Your Depop balance shows money you’ve made from sales through Depop Payments (credit/debit card, Apple Pay or Google Pay).
As soon as you make a sale, you’ll see the amount, minus fees, added to your balance.
You won’t see any money from sales made through PayPal in your Depop balance, as they’re still handled separately. You can check your PayPal balance in your PayPal account.
Your available Depop balance is the amount available to be paid out into your bank account.
What is a negative balance?
A negative balance is an available balance of less than zero.
If you enter a negative balance, we’ll automatically top up your balance by debiting your connected bank account.
Say, for example, your Depop balance is -£10, we’ll take a payment of £10 from your connected bank account to top up your balance so that it’s no longer negative.
We’ll also send you a notification before we take the payment so you know what’s going on.
Why do I have a negative balance?
If your Depop balance is negative, it’s because a refund was issued when you had a low or zero balance.
If you don’t have enough funds in your available Depop balance to cover a refund, we’ll automatically top it up by debiting your connected bank account.
Payouts are processed daily so you should receive your payment within 1-2 days.
If a payout fails for some reason, an error message will let you know why, and if you need to do anything to make sure you receive your payout.
These are some of the reasons a payout could fail:
Bank account frozen
Bank account restricted
Bank account closed
Currency doesn't match
Bank couldn't process payout
Incorrect bank details
Depop balance too low
Bank account doesn't exist
Incorrect account number
Incorrect account holder name
Bank no longer supports payouts
Unknown reason, contact your bank
Bank doesn't accept debit payouts
Balance & Adjustments - adjustments can be failed fees, dispute reversal, or other issues that require us to take fees or payments at an unscheduled time. For more information on adjustments click here.