How to buy and sell safely on Depop

To stay safe while using Depop, you always need to buy and sell in the Depop app. This way we can keep you and your money protected, and help out if anything goes wrong.

Buying or selling outside of the app is strictly prohibited by our Community Guidelines.

Why do I need to use the Depop 'BUY' button?

We don’t allow private payments between users because sending or receiving money outside of the app means that you aren’t covered by Depop Protection – which means we won’t be able to help out or refund you if anything goes wrong.

  • To ensure you have Buyer Protection/Seller Protection you need to have bought or sold through the Depop BUY button
  • If anything goes wrong with a purchase or a sale, you can report this to us for extra support
  • Direct payments outside of the BUY button are not allowed and violate our Community Guidelines
  • This could lead to your account being suspended or permanently closed

How can I stay safe buying on Depop?

  • Never directly send money to another user to purchase an item
  • Avoid any transactions which request in person collection or drop off
  • Review and request proof of your item's authenticity before you purchase 
  • If returning an item, ensure that you send using tracked shipping
  • Only use Depop’s messaging system to communicate with Depop users
  • Do not directly share personal information such as your phone number, email address or social media handles
  • Never share private information such as your bank or PayPal account details
  • Use the Resolution Centre to resolve any issues with your purchase
  • Make sure you open any disputes within 30 days from the transaction date if you paid with Depop Payments or within 180 days from the transaction date if you paid with PayPal
  • Escalate any disputes with PayPal to ensure you receive a full refund

How can I stay safe selling on Depop?

  • Check your Depop app for your sales receipt and details before shipping your item
  • Only use tracked shipping methods
  • Keep a photo of or your original proof of purchase receipt
  • Only ship your item to the address on the Depop sales receipt
  • Verify that you have received your funds before sending your item
  • Do not do meet in person or collection/drop off transactions
  • Only use Depop’s messaging system to communicate
  • Respond to any buyer concerns or issues in the Resolution Centre
  • Check your emails from both us and PayPal to ensure any disputes are resolved with proof
  • Do not issue refunds for returns without first receiving your item back
  • Never share private information such as bank or PayPal account details - this is unsafe and can result in fraud
  • Do not directly share personal information such as your phone number, email address or social media handles

Don’t take the risk – always keep it in-app. We’re always ready to step in if you need our help.

 

Need some help? Reach out to our Support Team

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