Has my account been hacked?

In the instance you find yourself noticing that there are actions, listings or communications on your Depop account that you cannot account for (examples listed below), your account may not be secure. Please be assured that Depop is committed to doing our utmost to safeguard your data, you can help by reporting any suspicious activity.

 

What should I look out for?

If you notice any of the following, this may be a sign that your account has been compromised:

  • Messages you did not send 
  • Items listed on your account that you do not own
  • Payments made to your PayPal account that you cannot account for
  • Your personal details have been changed without your consent
  • Messages on other platforms regarding your Depop account

 

What should I do if I notice unusual behaviour on my account?

Immediately contact Depop Support by sending a request and take the following steps:

  1. Select Safety, Reporting & Appeals > Report unauthorised access
  2. Include when you last accessed your account and how you realised it had been accessed by someone else in the comments section
  3. Whilst you’re waiting for a response from one of our agents, check to see if your email address has been changed within the app
  4. If your email has been changed, change the email back to your original email address
  5. Send yourself a password reset link here and update your password 
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