I haven't received my item I purchased less than a week ago

My item hasn't arrived yet

All in-app purchases made using the BUY button are covered by Buyer Protection. If you have purchased this item using Depop Payments powered by Stripe, this means you can get any issues resolved using Depop directly.


We hold off opening investigations until a week has passed since the initial transaction to give the seller time to ship and to account for shipping delays. The best thing to do here is to contact the seller and ask them for an update.

What should I do next?

If you still haven't received your item 7 days after you bought it, please follow the steps below: 

1.  Contact the seller for an update if you haven't already

2. If the seller doesn’t get back to you or the item has not been shipped after 7 days, open a dispute in the Resolution Centre.



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