My item hasn't arrived yet
All in-app purchases made using the BUY button are covered by Buyer Protection.
If you purchased this item via Depop Payments, you can get any issues resolved directly through Depop, however we do hold off opening a dispute until 5 days have passed since the transaction in to give the seller time to ship out your item.
If you are yet to receive a tracking number or have any concerns during this time, the best thing to do here is to contact the seller directly and ask them for an update. If the seller doesn’t get back to you or the item has not been shipped after 5 days, open a dispute in the Resolution Centre.
If you’re no longer able to view your seller’s account to message them, get in touch here and we can investigate even if it hasn’t been 5 days yet.