With Depop Protection you can sell with confidence, knowing we’ve got your back in the rare case that something goes wrong.
Depop Protection is available for sellers in the UK, US and Australia who ship using a Depop Shipping label. Read on for full details of the programme, which forms part of our Terms of Service.
What’s eligible for Depop Protection?
In the rare case that the item is lost or damaged in transit, your sale will be eligible for Depop Protection if the following criteria apply to your item. Note, ALL must apply:
- The item was sold via the Depop app or on the Depop website using the BUY button, as long as it’s not on our prohibited items list.
- The item was sent with a Depop Shipping label within 5 days from the transaction date.
- The item has been lost or damaged in transit (this includes where a return has been arranged and the item is lost or damaged upon return.)
- The item was sent to the buyer’s address shown in your sales receipt (you won’t be eligible if you send it elsewhere, either by accident or at the request of the buyer).
If you’ve opted out of Depop Shipping and want to opt back in to benefit from Depop Protection, full tracking, and easy drop-off, simply go to ‘My Depop,’ then ‘Settings,’ and choose ‘Shipping’ to opt into Depop Shipping labels.
What are the Depop Protection limits?
The below limits apply to Depop Protection for sellers and include the item price, as well as shipping fees and applicable taxes. For any sales worth more than this, you should consider using an alternative shipping method that allows you to purchase appropriate insurance coverage for your parcel.
Sales up to £250/$300/$300AUD are eligible for Depop Protection provided you qualify under the eligibility criteria above. Bundle sales are treated as one transaction amount (up to the above limits), and not per individual item.
How do I get Depop Protection?
If Depop notified you that something has gone wrong with an item that you shipped using a Depop shipping label, you’ll need to do the following:
- Respond to all Depop communications within the given time frame, including providing any additional information requested by Depop Support.
- For Australian sellers making PayPal sales, you will first need to follow the PayPal dispute resolution process, including any appeals that are available to you. You will only be eligible for Depop Protection once you provide proof of an initial claim with PayPal, as well as proof of a lost appeal.
What’s excluded from Depop Protection as a Seller?
If ANY of the following apply, you won’t be eligible for Depop Protection:
- Sales made outside of the Depop BUY button e.g. direct money transfers such as PayPal, Venmo, or bank transfers.
- Items on Depop's prohibited items list.
- If you’re a seller based in the US, UK or Australia - items sent using any method other than a shipping label purchased through Depop, including meeting in person to hand over an item.
- If you’re a seller based outside of the US, UK or Australia, Depop Protection is not available.
Depop Protection is not insurance.
Heads up: Depop Protection is not an insurance policy, a warranty, or a guarantee. Depop has sole discretion to decide whether a transaction is granted protection (including up to what value) under Depop Protection and we reserve the right to change, suspend, or discontinue the programme at any time, for any reason, and we will not be liable to you for the effect that any changes to the programme may have on you. You have no legal claim under the programme.
In the event Depop does not refund the buyer, this will not affect the buyer's right to make claims against your shop. Our Terms of Service (including this policy) are in addition to (and do not limit or conflict with) your rights under local consumer law, which remain intact.
Sellers can refund a buyer at any time through the Depop app under shop settings > sold items.
Check out our shipping guides for more information:
You can read about Depop Protection for buyers here.