How safe and reliable is MyHermes as a shipping provider?
Hermes is operating a full service – and has implemented contactless delivery where items are left in a safe place. You can learn more about Hermes contactless policy here.
Do I need a printer to ship with Hermes?
Yes.
I’m worried about going out into public places to ship my items, can I do a contactless collection with Hermes?
You can organise a contactless delivery on Depop now. Just make sure you're running the latest version of Depop and then select 'Ship with Depop' and then the 'Courier collect' option when listing your items. We have this at a reduced rate giving you 20% off with Hermes.
What services are provided with the discount? Next day?
Regular delivery service on the Hermes website. Our in app option is a next day delivery service.
What happens if no one comes to collect my parcels?
If the courier didn't arrive on the expected day, please be patient. Hermes are ensuring they are looking after their staff's safety in depots and adhering to strict social distancing deliveries and collections. With things busier than ever and the pressures of COVID-19, there may be some delays.
I have a few items that are small and under 1kg. It’s saying I can’t have a collection for these?
Correct. But if you buy a slightly pricier label for 1kg, they’ll collect from you.
Is everything tracked with Hermes?
Yes.