UK sellers: Learn more about how payouts work

This article will help explain how payouts work for UK users. If you’re based in the US, payouts work slightly differently. Read more here

 

You can keep track of your Depop Payments sales within the Selling Hub under the ‘Payments’ tab. Here you can view your Depop Balance and scheduled Payouts. Select the Selling Hub  > tap Payments.

 

What is a payout?

Depop Payments works differently to PayPal and is a separate payment method. A ‘payout’ is the amount of money you receive from a sale. Payouts will be sent from your Depop Balance, to your linked bank account 10 working days after the sale date. 

 

When will I receive my payout?

Once a buyer purchases from you via Depop Payments the money goes straight to your balance, which you can see in the Payments section of your Selling Hub in app.

Your payout will then be sent to your linked bank account 10 working days after the sale date (Monday to Friday and excluding bank holidays).

You might see a 2-3 day difference in processing times depending on your bank. The Payout schedule will clearly show you the last 4 digits of the account number for the bank account you have connected so you know exactly where its going to be sent.

If payment hasn't been sent to your bank account after 10 working days, please contact Support

 

Can I change how often I get payouts?

We currently only offer a Payout schedule of 10 working days, however there may be some users who are on a slightly different set due to early sign up to Depop Payments.  

You can see the next scheduled payout date in your Selling Hub > Payments. This will show the amount being paid, the last 4 digits of your Account Number the Payout is going to and when it's due. If this date has passed and your payout still hasn’t been sent, please contact Support. 

 

Why is my payment Pending?

A ‘Pending' payout means the buyer has paid but your funds are waiting to clear. Once they do, you’ll see them in your available Depop balance.

 

Why is my payment On hold?

If your payout is 'On hold', this means the buyer has raised an issue with the purchase. Your funds are being held until that issue is resolved. Head to Settings > Resolution Centre to view your disputes.

 

Why haven’t I received my payout?

Any missing or incorrect information can impact your payouts being sent.

If you haven’t received a payout after the 10 working days, please check your account is setup with the below information. These are some of the most common reasons payouts fail:

  • Double check the you looking at the right bank account. Don't get confused by the last 4 digits shown for the destination of the Payout. This is the last 4 digits of your account number for your connected bank account and not your long card number.
  • Incorrect bank details – update your details as stated above.
  • Issues with your bank account or no bank account has been connected yet.
  • Depop Balance is negative due to refunding a buyer. You need to connect a Top up your card to avoid this happening when.
  • Any Payouts cannot be paid out to you until your Depop Payments account has been verified. Just a reminder you must be over 18 to have a Depop Payments account

 

Where can I see the breakdown of my most recent sales?

View your sales receipts by going to> Payments > Double-tap on the red Depop Balance card at the top of Payments home.

 

If you are still having issues after looking at all of the above, Contact Support if you need more help.


           depopbalance3.png        depopbalance2.png

 

Why haven’t I received my payout?

If you haven’t received a Payout after the 10 working days, you should check that your bank details are correct and set up to allow Direct Debits and that you have added ID to your Depop Payments account. Any missing or incorrect information can impact your Payouts being sent.

Here are some of the most common reasons payouts fail:

  • Incorrect bank details – update your details as stated above.
  •  Depop Balance is negative due to refunding a buyer – You need to connect a Top up your card to avoid this happening. Learn how here.
  • Issues with your bank account or no account yet connected.

If you are still having issues after looking at all of the above, Contact Support if you need more help.

Learn more about Depop’s Terms of Service here.



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