An IOSS (Import One-Stop Shop) number is an electronic portal that is used to comply with VAT e-commerce obligations on sales of imported goods. The IOSS allows sellers selling to buyers in the EU to collect, declare and pay the VAT to the proper authorities, instead of making the buyer pay the VAT at the moment the goods are imported into the EU.
When you've sold an item to a buyer in the EU you'll need to share the Depop IOSS number directly with your shipping provider. Don't write this number on your packages. The shipping provider should submit this information electronically. This helps to ensure that your buyer won’t be charged VAT twice.
Note: Shipping providers processes can vary. Depop suggests sellers always double-check this intake process with your selected shipping provider Some, such as Royal Mail, can't accept or submit IOSS numbers in post office locations, and will instead need to be processed online. If your chosen carrier can't transmit our IOSS number electronically, your buyer is likely to be charged VAT a second time.
Where can I find my IOSS number?
The IOSS number will only be visible to sellers as they will need to share this number with their chosen shipping provider. Sellers can find this number within their sold receipt in the Depop app and in the email receipt they receive after selling an item.