EcoEnclose + Depop packaging FAQ

Why has Depop partnered with EcoEnclose?

The climate crisis is here. So are we. At Depop, we know that the climate crisis can’t wait. That’s why we’re taking the necessary steps to do our part for the planet — like committing to net-zero emissions by 2030 and purchasing carbon offsets for shipping and packaging on all Depop deliveries. Offering recyclable packaging to Depop sellers at competitive prices is just another way to reduce our environmental impact. 


It’s smart for business.

We know that running a business that’s kinder to the planet is top of mind to Depop sellers, too. Plus – adopting more sustainable business practices could help you as a seller get in front of more buyers on Depop. 


A lot of packaging material isn’t immediately recyclable. This is. 

Paper-based material is one of the most commonly accepted recyclables in the US, with recycling rates of up to 96.5%*. So when your buyer receives this eco-friendly packaging made of 100% recycled or SFI-certified materials, they can either reuse it or put it directly into a paper recycling bin. 


*according to “Advancing Sustainable Materials Management: 2018 Fact Sheet; Assessing Trends in Materials Generation and Management in the United States, December 2018” by the Environmental Protection Agency 




How do I place an order for EcoEnclose + Depop packaging?

All packaging orders can be placed through EcoEnclose – our partner of eco-friendly packaging – by using the portal they’ve created for Depop sellers. 

Tap here to go to their website and place your order. 


Can I order samples of the packaging before I place a larger order?

Yes. You can order a free sample of each packaging type through the portal. Shipping charges will apply.


Is there an order minimum that I have to place?

Yes. Minimum order quantities vary by the type of packaging you are ordering. Any minimum order quantity will be visible on the product page in the ordering portal.


I can’t find the size of packaging that I need.

When partnering with EcoEnclose, we prioritised the most commonly used packaging types and sizes based on recent seller research. Let us know at  if you have any feedback on additional sizes or packaging types you need, to help us consider what to add in the future. 


How long will it take to receive my order? Do you provide tracking info?

Orders typically ship within two business days. Larger orders may take additional time. A shipment confirmation with a tracking number will be sent to your email as soon as your order ships.

You can find current lead times for all EcoEnclose products here.


How can I check the status of my order?

Log into your EcoEnclose account and tap the order number. Your order will be marked as ‘Awaiting Fulfilment’ until it ships. 

You can also contact EcoEnclose at anytime for more information on your order status. 


How do I pay for my order? Can I pay with Depop funds?

EcoEnclose accepts credit cards and PayPal for payment. 

No. Depop does not manage the transaction, so you can’t pay with Depop Balance in your Payment account. 


Does EcoEnclose offer refunds/exchanges?

Yes. EcoEnclose will accept returns of new items in the original packaging for up to 90 days. There will be a return ship charge deducted from your refund or store credit. EcoEnclose does not offer exchanges, but they can help set up a new order for you after the return has been received. You can find more details here


I'm not happy with my order/I received the wrong item, what can I do?

If you are dissatisfied with your purchase, please reach out to EcoEnclose at with the details, and one of their advisors will work with you on a resolution.  Learn more here on how they can help solve your issue.


Need more information? Find EcoEnclose’s support page here.   




What should I do with EcoEnclose’s packaging?

You can reuse the packaging or recycle it by putting it in a paper recycling bin.


Can I buy this packaging?

Currently, the packaging is only available to purchase by US-based Depop sellers.




What is sustainable about EcoEnclose’s  packaging?

All packaging in the assortment we’ve created with EcoEnclose is made using 100% recycled content, or materials that are certified by the Sustainable Forestry Initiative (tissue paper and void fill materials). As this packaging is entirely paper-based, it’s easy to recycle at home. 


Also, Depop now offsets 100% of the emissions from the packaging materials sellers use. We encourage sellers to use packaging that is sized right for the shipment and to reuse existing packaging whenever possible.


Why is the packaging only available to sellers in the US?

As EcoEnclose is based in the US, we’ve decided to trial this initiative in their local market to limit overall shipping emissions. We’re planning to explore options on how and when to offer eco-friendly packaging solutions to sellers in other parts of the world in the future. 


What other efforts are you making as a company towards creating a more sustainable industry?

In January 2021, Depop announced a two-year sustainability plan designed to develop and promote a culture based around creativity, circularity, equity and exchange. Learn more here.


Our partnership with EcoEnclose contributes to reducing our indirect greenhouse gas emissions. It is part of our plan to reach our Net Zero targets, which we set as part of Etsy Inc. You can read more about it here.


Why did Depop select EcoEnclose as partner?

We selected EcoEnclose for a number of reasons, including their commitment to sustainability and their wide-ranging packaging assortment. We hope to invite more vendors from other parts of the world to the programme to eventually expand beyond the US. 


Why are you introducing a sticker to use on reused packaging? 

Reusing packaging is a great way to reduce your shop’s environmental impact. That’s why we’ve created a custom, 100% recyclable sticker to spruce up secondhand packaging and help it stand out to buyers. It's made from 100% post-consumer recycled content, printed on uncoated paper, and with a fully recyclable backer sheet.


We know it can seem counterintuitive to add more packaging through a sticker, but we think it’s a great way to let buyers know that reuse matters to your business. If your buyers are already happy with your reused packaging – keep it up. If you think a sticker will make your secondhand packaging look better and get buyers excited about reuse – give it a try.


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