Submit a request

Please include all @usernames of the buyers included in the payout you received.

If this is your first sale, you will receive your first payout after 7 working days. Payouts after this are every 2 working days. Please allow a 2-3 day difference on the estimated date and this can vary depending on who you bank with. You can see the estimated payout date on your Depop sale receipt. https://depophelp.zendesk.com/hc/en-gb/articles/360036976614-Depop-Payments-When-will-my-Payout-be-deposited-in-my-bank-account-

To fully verify your Depop Payments account you will need to do this via Stripe. Add your personal info including your bank account information and submit a form of ID when signing up. The information required differs by country and whether verification checks have been successful but you must be over 18 to have a Stripe account. If you are under 18, you will simply need to provide the ID of a parent or guardian instead. https://depophelp.zendesk.com/hc/en-gb/articles/360036976474-How-do-I-enable-Depop-Payments-

Please attach a screenshot of your Depop email receipt confirming your payout confirmation OR a screenshot of your in app sale receipt showing the payout date.

If your Depop Payments accounts isn't fully verified, you should see a red banner inside the app. Clicking on this will take you back through the sign up process. Complete the initial steps until you reach a request to upload ID. Accepted forms of ID include the front and back of your driving license, passport or local ID confirming your address and DOB. https://depophelp.zendesk.com/hc/en-gb/articles/360036976474-How-do-I-enable-Depop-Payments-

You must be over 18 to have a Depop Payments account. If you are under 18, you will need to provide us with ID for a parent or guardian instead. Accepted forms of ID include the front and back of a driving license, passport or local ID confirming name, address and DOB. https://depophelp.zendesk.com/hc/en-gb/articles/360036976474-How-do-I-enable-Depop-Payments-

Please attach a screenshot of your payout confirmation email showing your buyers @usernames and the payout amount.

If your sale was via Depop Payments, your Depop fee refund will automatically be refunded once your partial refund has been processed by our team.

If you used a Ship With Depop label, as a seller you’ll be charged the cost of the shipping label and the Depop fee in one go. We have no way of taking the payment for the shipping label directly from the buyer. When your buyer pays you, the extra amount is included in what you receive. This is then taken from you (the seller) when the 10% Depop fee is taken.

For security reasons we won't ask for any personal information at this stage. Once your request has been submitted we'll be back in touch via e-mail to retrieve this info from you.

In the box below, please provide a start and end date for the information you require. (e.g. 01/01/2022 - 31/03/2022)

Please also provide the account holder’s full name and address in the description box below.

Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.

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