Submit a request

Please be aware that we are currently experiencing high volumes of support requests, so we may take longer to get back to you than usual. Rest assured though, we will respond to you as soon as we can.

Please attach a copy of your proof of shipping clearly showing your buyer's address, and a screenshot of the PayPal email you received confirming the payment was returned to your buyer.

Please attach a copy of your proof of shipping clearly showing your buyer's address, and a screenshot of the email from PayPal notifying you of the chargeback/unauthorised transaction.

Please attach a copy of your proof of shipping clearly showing your buyer's address, and proof of the cancelled payment (email from PayPal or the transaction status showing as cancelled).

Here at Depop we don’t have the ability to hold your payment, or visibility into your PayPal account. If PayPal has placed a hold on your payment, please visit this article: https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

If you used a Ship With Depop label, as a seller you’ll be charged the cost of the shipping label and the Depop fee in one go. We have no way of taking the payment for the shipping label directly from the buyer. When your buyer pays you, the extra amount is included in what you receive. This is then taken from you (the seller) when the 10% Depop fee is taken.

A screenshot of your completed PayPal refund clearly showing the amount and buyers' email address must be attached for your fee refund to be processed.

Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.

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