If you used a Ship With Depop label, as a seller you’ll be charged the cost of the shipping label and the Depop fee in one go. We have no way of taking the payment for the shipping label directly from the buyer. When your buyer pays you, the extra amount is included in what you receive. This is then taken from you (the seller) when the 10% Depop fee is taken.
Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.