Submit a request

If possible, please submit a report directly through the Depop app by following these steps: https://depophelp.zendesk.com/hc/en-gb/articles/360001772448-I-haven-t-received-my-item

If you paid by PayPal please read this article: https://depophelp.zendesk.com/hc/en-gb/articles/360001791507-My-item-is-not-as-described / / / If you paid by Depop Payments (Apple Pay) please read this article: https://depophelp.zendesk.com/hc/en-gb/articles/360037961174-My-item-is-not-as-described

Please attach an image of your postage receipt clearly showing the seller's return address (without this your claim won't be valid)

First make the seller aware of what's happened. Please attach an image of the empty package you received when submitting your request.

Please attach images to illustrate why you believe the item you received may be counterfeit.

Please attach a screenshot of the feedback you received and any other supporting evidence as to why you feel it's unfair: https://depophelp.zendesk.com/hc/en-gb/articles/360040511873-Feedback-on-Depop-

Please note we're unable to change your address once an item has been purchased. The seller will need to refund you and re-list the item. You can then re-purchase the item once you've updated your address inside the Depop app.

Please attach a screenshot showing that you made a payment to the seller and that payment has taken place. Payment methods outside the app, such as bank transfers, direct PayPal payments, cash or other methods, are not safe and are against our Terms of Service. https://depophelp.zendesk.com/hc/en-gb/articles/360001772448-I-haven-t-received-my-item

If your item arrived damaged please attach an image to show this, if your item is lost please provide your tracking number and postal courier.

Please attach an image of the fee you're required to pay clearly showing the amount and reason why.

Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.

Add file or drop files here