Submit a request

Please be aware that we are currently experiencing high volumes of support requests, so we may take longer to get back to you than usual. Rest assured though, we will respond to you as soon as we can.

Please attach a screen recording/screenshots to illustrate your issue.

Having issues with the app? Here are a few quick fixes to get things back on track: https://depophelp.zendesk.com/hc/en-gb/articles/360001792427-My-Depop-app-isn-t-working

If you're struggling to connect your PayPal account please make sure you've tried the steps here: https://depophelp.zendesk.com/hc/en-gb/articles/360001773248-I-can-t-connect-my-PayPal

If you're receiving an error message when trying to make a purchase please check our Help Centre article: https://depophelp.zendesk.com/hc/en-gb/articles/360050490793-I-m-trying-to-purchase-but-I-m-getting-an-error-message

(E.g iPhone X)

(e.g. Samsung Galaxy S10)

View your current app version through the Depop app: Profile > Settings > Need Help? > App version is displayed at the bottom. (e.g. Depop version 2.199)

Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.

Please first try resetting your password by following the steps on our help centre article: https://depophelp.zendesk.com/hc/en-gb/articles/360001904568-I-m-locked-out-of-my-account

Please first try resetting your password by following the steps on our Help Centre article https://depophelp.zendesk.com/hc/en-gb/articles/360038836614-How-to-Password-reset-:

When attempting to reset your password, please make sure you're entering your Depop @username without the '@' sign. If you receive a specific error message please attach a screenshot to illustrate your issue.

Please include a screenshot if you are receiving a specific error message when trying to sign up to Depop.

Please attach a screenshot to show the phone number belongs to you (you can grab this by visiting your phone settings).

Please attach a screenshot of the error message you're receiving when attempting to log in.

Please make sure you've tried resetting your password here: https://www.depop.com/password-reset/

Add file or drop files here