Submit a request

Please be aware that we are currently experiencing high volumes of support requests, so we may take longer to get back to you than usual. Rest assured though, we will respond to you as soon as we can.

Thank you for contacting Depop Community Support. For security reasons, please ensure you're contacting us from the email address linked to your Depop account.

Your email address

What is the issue?

Please attach a screen recording/screenshots to illustrate your issue.

Your @username

Having issues with the app? Here are a few quick fixes to get things back on track: https://depophelp.zendesk.com/hc/en-gb/articles/360001792427-My-Depop-app-isn-t-working

Your @username

If you're struggling to connect your PayPal account please make sure you've tried the steps here: https://depophelp.zendesk.com/hc/en-gb/articles/360001773248-I-can-t-connect-my-PayPal

What's the @username who you're unable to leave feedback for?

The sellers @username?

Which payment method are you using?

If you're receiving an error message when trying to make a purchase please check our Help Centre article: https://depophelp.zendesk.com/hc/en-gb/articles/360050490793-I-m-trying-to-purchase-but-I-m-getting-an-error-message

What device are you using?

(E.g iPhone X)

What device are you using?

(e.g. Samsung Galaxy S10)

What version of the app are you using?

View your current app version through the Depop app: Profile > Settings > Need Help? > App version is displayed at the bottom. (e.g. Depop version 2.199)

Subject

Description

Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.

Your @username

Please first try resetting your password by following the steps on our help centre article: https://depophelp.zendesk.com/hc/en-gb/articles/360001904568-I-m-locked-out-of-my-account

Which device are you using?

Your @username

Please first try resetting your password by following the steps on our Help Centre article https://depophelp.zendesk.com/hc/en-gb/articles/360038836614-How-to-Password-reset-:

Which device are you trying to reset your password using?

When attempting to reset your password, please make sure you're entering your Depop @username without the '@' sign. If you receive a specific error message please attach a screenshot to illustrate your issue.

How are you trying to sign up?

Have you previously had a Depop account?

Please include a screenshot if you are receiving a specific error message when trying to sign up to Depop.

Your phone number (Including country code e.g. +44, +1)

Please attach a screenshot to show the phone number belongs to you (you can grab this by visiting your phone settings).

Error message displayed

Please attach a screenshot of the error message you're receiving when attempting to log in.

I have already tried to reset my password.

Please make sure you've tried resetting your password here: https://www.depop.com/password-reset/

Attachments

Add file or drop files here