Please attach a screen recording/screenshots to illustrate your issue.
Having issues with the app? Here are a few quick fixes to get things back on track: https://depophelp.zendesk.com/hc/en-gb/articles/360001792427-My-Depop-app-isn-t-working
If you're struggling to connect your PayPal account please make sure you've tried the steps here: https://depophelp.zendesk.com/hc/en-gb/articles/360001773248-I-can-t-connect-my-PayPal
If you're receiving an error message when trying to make a purchase please check our Help Centre article: https://depophelp.zendesk.com/hc/en-gb/articles/360050490793-I-m-trying-to-purchase-but-I-m-getting-an-error-message
(E.g iPhone X)
(e.g. Samsung Galaxy S10)
View your current app version through the Depop app: Profile > Settings > Need Help? > App version is displayed at the bottom. (e.g. Depop version 2.199)
Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.
Please first try resetting your password by following the steps on our help centre article: https://depophelp.zendesk.com/hc/en-gb/articles/360001904568-I-m-locked-out-of-my-account
Please first try resetting your password by following the steps on our Help Centre article https://depophelp.zendesk.com/hc/en-gb/articles/360038836614-How-to-Password-reset-:
When attempting to reset your password, please make sure you're entering your Depop @username without the '@' sign. If you receive a specific error message please attach a screenshot to illustrate your issue.
Please include a screenshot if you are receiving a specific error message when trying to sign up to Depop.
Please attach a screenshot to show the phone number belongs to you (you can grab this by visiting your phone settings).
Please attach a screenshot of the error message you're receiving when attempting to log in.
Please make sure you've tried resetting your password here: https://www.depop.com/password-reset/