Submit a request

Thank you for contacting Depop Community Support. For security reasons, please ensure you're contacting us from the email address linked to your Depop account.

Your email address

Your @username

What can we help you with?

Select what you need help with:

Which issue are you experiencing?(optional)

For "I haven't received my purchase" disputes simply head to My Depop > Menu > Resolution Centre > Select the purchase you need help with. Please only continue with this form If you're currently unable to log into your Depop account, or access the Resolution Centre

Which issue are you experiencing?(optional)

Which option best describes your issue?(optional)

Why is your purchase not as described?(optional)

Please attach images of the item you received and any other evidence to support your claim that your purchase is not as described.

Type of fee incurred?(optional)

Please attach an image of the fee you're required to pay clearly showing the amount and reason why.

How did you pay?(optional)

Payment method?(optional)

Purchase date(optional)

Please attach a screenshot showing that you made a payment to the seller and that payment has taken place. Payment methods outside the app, such as bank transfers, direct PayPal payments, cash or other methods, are not safe and are against our Terms of Service. https://depophelp.zendesk.com/hc/en-gb/articles/360001772448-I-haven-t-received-my-item

Which method of shipping was used?(optional)

Seller @username(optional)

What is the item?(optional)

Date of return?(optional)

Please attach an image of your postage receipt clearly showing the seller's return address. This is required so we can confirm the item has been returned. https://depophelp.zendesk.com/hc/en-gb/articles/360001772468-How-do-I-get-a-refund-

Purchase date(optional)

Sometimes charges can appear multiple times, but rest assured you will only be charged for one transaction. Please attach a screenshot to show more than one payment being made.

Purchase date(optional)

If you're seeing a payment charge but haven't received a Depop receipt, the funds will usually be returned to your original payment method. Please attach a screenshot to show the payment.

What is the full address you're entering?(optional)

Please also attach a screenshot of the error message you're receiving.

Which option best describes your issue?(optional)

Please attach any relevant screenshots/screen recordings.

Which filter(s) are you unable to apply?(optional)

Please select all that apply.

Select what you need help with:(optional)

Which issue are you experiencing?(optional)

Which option best describes your issue?

Which issue are you experiencing?(optional)

What issue are you experiencing?(optional)

Which label was provided?(optional)

Which option best describes your issue?(optional)

Which issue are you experiencing?(optional)

Please tick any issues you're experiencing and attach any relevant screenshots/screen recordings to help illustrate your issue.

Which issue are you experiencing?(optional)

Please attach any relevant screenshots/screen recordings to help illustrate your issue.

Which issue are you experiencing?(optional)

Have you already issued a partial refund for this sale? (optional)

Total amount of sale & currency (e.g. £ / $)(optional)

If your sale was via Depop Payments, your Depop fee refund will automatically be refunded once your partial refund has been processed by our team.

Amount you'd like to partially refund(optional)

Are you located in the UK or US?(optional)

At the moment, Depop Payments is only available to users located within the UK or US who have a local bank account.

Lost or damaged?(optional)

If your item arrived damaged please attach an image to show this, if your item is lost please provide your tracking number and postal courier.

Which issue are you experiencing?(optional)

Please attach a screenshot to show the error message you're receiving.

Which method of shipping was used?(optional)

Courier and tracking number(optional)

Sale method?(optional)

To check this, tap the shop icon (middle icon at the bottom) > Click 'All sold items' > Locate the sale.

Which issue are you experiencing?(optional)

Which information is missing?(optional)

Buyer @username(optional)

What is the item?(optional)

Date of sale?(optional)

What star feedback have you received?(optional)

Please attach a screenshot of the feedback you received and any other supporting evidence as to why you feel it's unfair: https://depophelp.zendesk.com/hc/en-gb/articles/360040511873-Feedback-on-Depop-

Is this your first Depop Payments payout?(optional)

Payouts will be sent to your linked bank account 10 working days after the sale date. If you're based in the US, payout schedules may work differently. Read more here: https://depophelp.zendesk.com/hc/en-gb/articles/4410084854673-UK-sellers-Learn-more-about-how-payouts-work

Have you fully verified your account with your ID?(optional)

If your account isn't fully verified, underneath the Payments tab you will see a notification prompting you to 'Verify your identity'. Accepted forms of ID include driving license, passport or local ID confirming your address and DOB. https://depophelp.zendesk.com/hc/en-gb/articles/4410084854673-Learn-more-about-how-payouts-work

When did you successfully receive your last payout to your bank account?(optional)

Next payout date?(optional)

Please attach a screenshot of your next payout date - you can access this via the Payments tab by tapping on the shop icon (middle icon at the bottom).

Reason for updating?

For security reasons we won't ask for any personal information at this stage. Once your request has been submitted we'll be back in touch via e-mail to retrieve this info from you.

Are you over the age of 18?(optional)

Which form of ID have you submitted to verify your account?(optional)

If your account isn't fully verified, underneath the Payments tab you will see a notification prompting you to 'Verify your identity'. Accepted forms of ID include driving license, passport or local ID confirming your address and DOB. https://depophelp.zendesk.com/hc/en-gb/articles/4410084854673-Learn-more-about-how-payouts-work

Have you submitted the ID of a parent or guardian?(optional)

You must be over 18 to have a Depop Payments account. If not, you will need to provide us with ID for a parent/guardian instead. Accepted forms of ID include driving license, passport or local ID confirming name, address and DOB.

Date of payout(optional)

Payout amount you received(optional)

Please attach a screenshot of your latest transactions list - you can access this via the Payments tab by tapping on the shop icon (middle icon at the bottom).

Which fee would you like help with?(optional)

Please attach a screenshot of your sale receipt showing any associated fees. Tap on the Selling Hub (middle icon at the bottom) > Click 'All sold items' > Locate the sale.

Did you use a Ship With Depop label?(optional)

When using Ship With Depop, you’re charged the cost of the shipping label and the Depop fee at the same time. If you've selected 'Buyer pays for shipping', the extra amount is included in what you receive. The additional amount is then taken from you when the 10% Depop fee is taken.

Receipt date range

Please also provide the account holder’s full name and address in the description box below.

Date of original transaction(optional)

A screenshot of your completed PayPal refund clearly showing the amount and your buyer's email address must be attached for your fee refund to be processed.

Your PayPal email address

If you're unable to locate your PayPal payment, the reason may be listed here: https://depophelp.zendesk.com/hc/en-gb/articles/360001790887-I-haven-t-received-my-payment

Your PayPal email address

Date of original transaction(optional)

Please attach a copy of your proof of shipping clearly showing your buyer's address, and a screenshot of any correspondence you received from PayPal if applicable.

Date of original transaction(optional)

Please attach your proof of refund confirming a full refund has been issued, clearly showing your buyer's email address/details.

Date of original transaction(optional)

Here at Depop we don’t have the ability to hold your payment, or visibility into your PayPal account. If PayPal has placed a hold on your payment, please visit this article: https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

Sale date?(optional)

Please ensure you've verified your PayPal account by following these steps. It can take up to 48 hours for your PayPal account to become fully verified: https://www.paypal.com/uk/smarthelp/article/how-do-i-verify-my-paypal-account-faq444

Sale date?(optional)

If you arranged your own shipping, please attach a copy of your proof of postage clearly showing your buyer's address (rather than our in-app shipping label).

Select what you need help with:

Which option best describes your issue?(optional)

Which issue are you experiencing?(optional)

Which area of the homepage are you experiencing an issue with?(optional)

Which issue are you experiencing?(optional)

Which notifications are you not receiving? (optional)

Please tick all that apply.

Have you previously had a Depop account?(optional)

Please include a screenshot if you are receiving a specific error message when trying to sign up to Depop.

How are you trying to sign up?(optional)

Error message displayed:

Please attach a screenshot of the error message you're receiving when attempting to log in.

Which device are you using?(optional)

Which model and OS are you using?(optional)

e.g iPhone 13 & iOS 16 / Samsung S22 & Android 12

Which version of the app are you using? (optional)

To check this, head to Profile > Settings > Need Help? and your installed app version is displayed at the bottom OR search for the Depop app in the app store/play store.

Do you have two-factor authentication enabled?(optional)

Two-factor authentication (2FA) is an optional security feature that helps keep your account secure - https://depophelp.zendesk.com/hc/en-gb/articles/360017103878-What-is-two-factor-authentication-2FA-and-how-does-it-work-on-Depop

Your phone number (Including country code e.g. +44, +1)(optional)

Please attach a screenshot to show the phone number belongs to you (you can grab this by visiting your phone settings).

Which country are you based in?(optional)

I have already tried to reset my password.

Please make sure you've tried resetting your password here: https://www.depop.com/password-reset/

Reason for deletion:

We're sorry to hear you'd like to delete your account. Please provide more detail so we can continue to improve the Depop experience. Please note that we may require further information from you at a later date regarding the deletion of your account data.

Which emails are you not receiving? (optional)

Please make sure you have the correct email address linked to your Depop account. Head to Profile > Settings cog (top right) > Select 'Profile' > View or update your email address.

Request type:(optional)

Please make sure you have the correct email address linked to your Depop account. Head to Profile > Settings cog (top right) > Select 'Profile' > View or update your email address - https://depophelp.zendesk.com/hc/en-gb/articles/360001773128-What-is-GDPR-

Your top 3 desired usernames:(optional)

Please note if you recently updated your account information, you may not be able to change your username in the app - https://depophelp.zendesk.com/hc/en-gb/articles/360001827288-Can-I-change-my-username-

Select what you need help with:(optional)

Why are you reporting this user?(optional)

Suspension reason:(optional)

If your account has been suspended, you will have received an email notifying you why - https://depophelp.zendesk.com/hc/en-gb/articles/360001772948-Why-has-my-account-been-suspended-

Who is affected?(optional)

Have you attached a valid form of ID?

If you’ve entered the wrong date of birth, we can fix this for you. Using the attachments box below, please add a form of photo ID that confirms your date of birth and your full name. (This information will be redacted once processed)

Which listing(s) was removed?(optional)

If your listing has been removed, you will have received an email notifying you why - https://depophelp.zendesk.com/hc/en-gb/articles/360001773188-Why-has-my-item-been-removed-

How you discovered your account had been accessed by someone else?(optional)

If there are actions on your Depop account that you do not recognise, your account may not be secure. Please know that whilst Depop and your data is safe, the measures you've taken to protect your account need to be reviewed: https://depophelp.zendesk.com/hc/en-gb/articles/360036970333-What-if-my-account-has-been-hacked-or-compromised-

@username of the user you're reporting(optional)

If you've experienced a problem with another user, you can also report this through the Depop app - https://depophelp.zendesk.com/hc/en-gb/articles/360001773348-I-ve-had-a-problem-with-another-user

Subject(optional)

Description

Please give us details of your issue or request. Remember to include your Depop username (ex. @depopusername) and the ones of the other users involved.

Attachments(optional)

Add file or drop files here

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