Shipping Guide - UK

If you’re a UK seller, you have 2 shipping options: 

  1. Depop Shipping: Use Depop’s shipping label via Evri. Once you’ve made a sale you can simply download the QR code, find a convenient drop off location near you and enjoy the fully tracked service (Mainland UK only - England, Wales, Isle of Wight, Isle of Man, Scotland excluding the Scottish Highlands). 
  2. Other: Arrange tracked shipping yourself through a third party service.

Seller

Shipping-

 How to use a Depop Shipping label

  • Go to your Selling Hub Screenshot
  • Go to ‘shop settings’ 
  • Click on the Depop Shipping

Buyer shipping cost breakdown: 

Label size Price

Small <1kg

£2.99

Medium <2kg

£4.49

Large <5kg

£6.49

 

How to find your sold items shipping label 

  • Go to your Selling Hub Screenshot
  • Click on ‘all sold items’ 
  • Click on ‘Ship your item now’ to download your QR code or print your label.
  • You can print your shipping label by scanning the QR code at your nearest Evri ParcelShop (find more information on how Evri QR codes work here) OR you can print out your in app shipping label at home directly from the app.
  • You can also print your shipping label from your email receipt if you choose or if you are running iOS 10 and below. Stick the label to your package with clear tape.
  • Drop off at one of Evri’s 7,000 drop off points, you can locate these here

 

Have an alternative shipping method?

If you have your own shipping method then all you need to do is update your shipping method within the Selling Hub

  • Go to your Selling Hub Screenshot
  • Go to ‘shop settings’ then ‘shipping’
  • Click on ‘other’

You’ll then be able to select the shipping price when you’re listing your item under ‘domestic shipping price’. 

 

How to offer worldwide shipping 

Depop Shipping labels are limited to the UK mainland (England, Wales, Isle of Wight, Isle of Man, and Scotland excluding the Scottish Highlands). If you intend to ship outside the UK, you will need to make your own shipping arrangements. You can specify your international shipping price when listing your item.

 

IMPORTANT: 

It’s important to note that using Depop’s shipping labels means all items are sent fully tracked and qualifying items are eligible for Depop Protection up to £250. If you opt not to use Depop's shipping, you will not be eligible for Depop Protection in the unfortunate event of items being lost or damaged in transit.

 

Got questions? We’ll do our best to answer them. 

When I make a sale, how much will I be charged? 

You will only be charged for the depop fees, transaction fees and boosted fees if you boosted your listing, read here for more information on fees. Your buyer will be responsible for paying for the cost of shipping by default. 

 

I want to use Depop Shipping, what do I do? 

To opt into Depop Shipping simply head to: 

  • Selling Hub Screenshot
  • Tap ‘shipping’ under shop settings
  • Select “Depop Shipping label’

This will ensure all future listings are set to Depop Shipping. 

Once the buyer has purchased your item you will receive a QR code, simply find a convenient drop off location, drop off your parcel and enjoy the fully tracked service. 

 

I want to opt out of Depop’s shipping, what do I do? 

You can opt out of Depop’s shipping at any time by heading to: 

  • The Selling Hub Screenshot
  • Tap ‘shipping’ under shop settings 
  • Select your preferred shipping option 

Note that using the Depop Shipping label on qualifying items means you are eligible for Depop Protection up to £250 in the unlikely event of something going wrong as all items are sent using tracked service through Evri (terms apply, see here).


If I change my shipping preference will my old listings be affected?

If you have been automatically opted into Depop Shipping or have changed your shipping preference, your existing listings will remain unchanged. However, any new listings created after the change will be affected.

 

How do bundles work? 

You can set your shop policy on if you wish to offer shipping discount on bundled items, to do this head to: 

  • The Selling Hub Screenshot
  • Tap ‘shipping’ under shop settings
  • Select ‘bundles’ and set your preference

Please note that if you choose to enable free shipping for bundles, you will be responsible for the shipping cost. 

 

Where can I find my nearest drop off locations when I use a Depop Shipping label via Evri? 

To find a convenient drop off location simply input your post code here

 

I don’t have a printer, what do I do? 

No printer? No problem! When you use Depop’s shipping label we’ll send you a QR code when the buyer pays for the item (and shipping cost). All you need to do is download the QR code, find your nearest drop off point and we’ll notify you on where the item is and when it will be received. 

 

Can I offer free shipping? 

It’s not possible to offer free shipping when using Depop Shipping labels however you can do so through your own shipping method. Head to: 

  • The Selling Hub Screenshot
  • Tap ‘shipping’ under shop settings
  • Tap “my own shipping” 
  • Input “0” as your shipping price when listing 

 

How do I ship internationally? 

International is not covered with Depop Shipping labels at this time, if you wish to send items to buyers outside the UK you would need to arrange your own shipping method. Details on international shipping can be found here

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