If you’re a US seller using Depop, you have 2 shipping options:
- Depop Shipping: Use Depop’s shipping label via USPS. Once you’ve made a sale you can simply download the QR code, find a convenient drop off location near you and enjoy the fully tracked service (mainland USA only).
- Other: Arrange tracked shipping yourself through a third party service.
Note: Some users may only see the Depop Shipping method on their profile. This change is part of Depop's efforts to enhance the overall experience for both buyers and sellers.
Buyer shipping cost breakdown:
| Label size | Price |
|
XX-Small <4oz Jewellery, small accessories |
$4.49 |
|
X-Small <8oz Swimwear, small tops, small purses |
$5.49 |
|
Small <12oz Tops, t-shirts, pants |
$6.29 |
|
Medium <16oz Jeans, lightweight jumpers |
$7.99 |
|
Large <2lb Hoodies, light jackets, sneakers |
$11.69 |
|
X-Large <10lb Bundles |
$13.99 |
The above information is only a rough guide. We recommend using a scale to weigh your parcel before sending it out. If you are a regular seller on Depop, it might be worth investing in a pair of household scales to ensure your parcels are the correct weight.
How to find your sold items shipping label
- If you are on iOS go to ‘My Depop' and then the menu.
- If you are on Android just go to your Selling Hub
- Click on ‘all sold items’
- Tap on ‘Ship your item now’ to download your QR code and print your label.
- You can print your shipping label by scanning the QR code at your nearest Post Office (find more information on how USPS QR codes work here) OR you can print out your in app shipping label at home directly from the app.
- You can also print your shipping label from your email receipt if you choose or if you are running iOS 10 and below. Stick the label to your package with clear tape.
- Drop off at a Post Office or blue USPS collection box.
Want to use an alternative shipping method?
If you have been automatically opted into Depop Shipping or have changed your shipping preference, your existing listings will remain unchanged. However, any new listings created after the change will be affected.
If you want to use your own shipping method then all you need to do is update your shipping method to 'Other'.
If you are on iOS:
- Go to ‘My Depop’
- Go to menu
- Click on Shipping
- Click on ‘other’
If you are on Android:
- Go to your Selling Hub
- Go to ‘shop settings’ then ‘shipping’
- Click on ‘other’
Under ‘domestic shipping price' you’ll then be able to select the shipping price for each item individually when you’re listing a new item.
IMPORTANT:
It’s important to note that using Depop’s shipping labels means all items are sent fully tracked and eligible items are covered by Depop Protection for up to $300. If you opt not to use Depop's shipping, you will not be eligible for Depop Protection in the unfortunate event of items being lost or damaged in transit.
I refunded my buyer, do I get refunded for the shipping label too?
If you refund the whole transaction using the in-app refund button and have not sent the item out, as the the shipping label was paid for by the buyer, the cost of this will be automatically reversed too.
I don’t have a printer, what do I do?
No printer? No problem!
You can just scan your QR code at your nearest drop point, print a shipping label in-store and ship all in one go.
How does it work?
- Select "Ship with USPS" when you list an item
- Once your item is sold, go to ‘All sold items’
- Select the item you want to ship
- Click on ‘Ship your item now’ to see the QR code
- You can then take the QR code to your nearest USPS Post Office, scan your QR code, print the shipping label in-store and drop your item off
- To find the nearest one to you, click ‘Find your nearest Post Office’ underneath the QR code, or click here to find your nearest USPS Post Office.
Why is this only available to some sellers?
In-app this feature is only available for iOS users. However, all users in the US can also get their USPS QR code from their email receipt.
How to offer worldwide shipping
Depop shipping labels are limited to the USA mainland. If you intend to ship outside the US, you will need to make your own shipping arrangements. You can specify your international shipping price when listing your item.
Where can I find my nearest drop off locations when I use Depop shipping label via USPS?
To find a convenient drop off location simply input your post code here.
My receipt says 'Mark as Shipped'
If you see the button Mark as Shipped this will mean that you have chosen to arrange your own shipping. You won't receive a label generated by Depop for this sale.
Double check your other listings to make sure that you have Depop Shipping selected so you get a Depop Shipping label for any future sales.
My receipt says 'View my Shipping label'
Once you click on ‘View my shipping label’ you can either download the shipping label and print it at home or you can just scan your QR code at your nearest Post Office, print a shipping label in-store and drop your item off all in one go.
I can't access my shipping label!
If you still aren't able to access your label after 48 hours, please submit a request and we'll take a closer look
- Select Selling > Shipping > I have an issue with my Depop shipping label > I can't access my Depop Label
- Confirm the following:
- Your @username
- Your buyer's @username
My buyer entered the wrong address:
If your buyer would like the item to be sent to another address from the one listed on your receipt or they made a mistake or entered the wrong address, you will need to refund them and ask them to update their address inside the Depop app.
If you send the item to a different address other than the one stated on the Depop receipt, you will void your Depop Protection.
Once you have refunded your buyer and they have changed their address you can re-list the item so they can purchase it again. The Depop selling fee that was taken for this sale has been automatically refunded to you as well.
Proof of postage:
As a seller, it is always your responsibility to send items tracked and keep proof of postage. This is because the seller is the only party that can prove that the item has been sent properly. This is really important because if something goes wrong (like the buyer claiming that their item hasn't arrived), you must have proof that you've shipped it off properly.
Without tracking, the buyer and Depop have no way of determining whether or not the item was sent, or where it was sent. So please send that parcel tracked!