How to ship - US

Sold an item? Congrats! Here’s everything you need to know about shipping it.

Pack your items

It’s time to get your items ready to ship, here’s some important information around how to pack your items: 

• Use new or reuse old packaging, just make sure it's sturdy, doesn't have any defects that could affect delivery and has been cleaned up if it's been used before
• Fully remove, or — using blank paper and tape — cover up any old shipping labels, barcodes, or hazmat stickers. This is important as USPS could delay, return or even charge a 'hazmat fee' if your package is categorised incorrectly.
• If you don’t have any appropriate packaging to reuse, opt for eco-friendly materials like recycled paper - You can purchase sustainable Depop-branded packaging from our partner EcoEnclose.
• Be sure to choose an appropriately-sized package for your items — packages too large can cause unnecessary waste.
• Make sure everything is packaged securely so it doesn’t get damaged in transit. Some carriers may have their own packaging guidelines, so remember to check those before you ship.

If you haven’t shipped the order within 10 days of purchase, it will automatically be cancelled and the buyer will receive a full refund. 

Most sellers ship within 2 days, so ship as soon as you can to reduce any risk of a refund and increase your chances of receiving a 5-star review from your buyer. Please also always allow extra time for scanning delays. You can check the latest updates for your area on their website.

Get your shipping label

If you use Depop Shipping (via USPS)

Depop Shipping via USPS is fully tracked, so there’s no need to manually add tracking or mark your order as shipped. Easy!

If you select Depop Shipping, you must then use the label generated on Depop to ship the item.  If you don’t, and instead ship using a different method, you won’t be covered by Depop Protection for sellers, and your order may be automatically canceled and refunded.

There are a few ways you can get your shipping label:

By email

• We’ll email you a QR code you can use to ship at your nearest USPS drop-off location. (We’ll also include a downloadable shipping label you can print at home if that’s easier for you.)

iOS

• Open the app
• Tap My Depop, then Sold
• Select the item you want to ship, then select Ship your item now to view your QR code and printable shipping label

Android

• Open the app
• Tap Selling Hub, then scroll down and select Sold items
• Select the item you want to ship, then select View shipping label to view your QR code and printable shipping label

Web

• Go to Depop.com 
• Click on your profile picture in the top right-hand corner
• Select Your selling hub
• In the left-hand menu on this page, select Sold
• Select the item you want to ship, then in the drawer that opens on the right you can view your QR code and printable shipping label

If your shipping method is set to ‘Other’

This means you’re not currently using Depop Shipping, and you won’t automatically receive a pre-paid shipping label — you’ll need to organize and pay for shipping yourself.

If you choose this method, you must use tracked shipping and it to add the tracking info to the receipt and mark the order as shipped to complete your sale.

You won't be able to amend the tracking information once added so be sure to be extra careful. 

If you don’t add your tracking info to the receipt within 10 days of the sale, your order will be canceled and the buyer will be refunded. 

You can add tracking info and mark as shipped by:

iOS

• Open the app
• Tap My Depop, then Sold
• Select the item you want to ship, then scroll down to see an option to mark as shipped and add tracking

Android

• Open the app
• Tap Selling Hub, then scroll down and select Sold items
• Select the item you want to ship, then scroll down to see an option to mark as shipped and add tracking

Web

• Go to Depop.com 
• Click on your profile picture in the top right-hand corner
• Select Your selling hub
• In the left-hand menu on this page, select Sold
• Select the item you want to ship, and check the drawer on the right to see an option to mark as shipped and add tracking