Requests for Information Policy

Effective from 3 September 2023

We aim to be as transparent as possible with our community. With this in mind, this policy explains how we respond to requests for records or information about our users. 

This policy does not constitute legal advice or a promise that Depop will always respond in the way described in this policy, or at all.  We reserve the right to deviate from this policy at any time.  

1. Depop User Records and Information
2. Depop Requires Valid Legal Process 
3. Serving Depop with Legal Process to Request Access to User Information
4. Emergency Circumstances
5. Notice to the User Whose Records Are Sought
6. Requests for Witness Testimony
7. Cost Reimbursement

1. Depop User Records and Information

Before contacting Depop for records or information, first see if the information you are seeking is publicly available or request the information directly from the relevant Depop user. 

Some information about Depop users is publicly available. This includes a user’s username, number of items sold, current and sold listings, and reviews of their shop. Depop users can also view their Messages history in the Messages section of the app.

See our Privacy Policy for more information about the data Depop collects from our users.

2. Depop Requires Valid Legal Process

Except in emergency situations or when consistent with our Terms of Service or Privacy Policy, Depop requires a valid, binding and sufficient legal process (for example, a court order or a warrant) properly served to compel us to disclose records or information about a Depop user ("User Information").

Depop will object to any request that is too broad, vague, or otherwise inappropriate.

Legal process must contain enough information so that Depop can identify the relevant user’s account. For example, a name (as opposed to a username) is unlikely to uniquely identify a user’s account. Your legal process should contain information such as an email address, Depop username or payment information. In addition, all law enforcement requests must identify the specific information requested and must include the name of the issuing authority and details of the agent acting on its behalf, such as an email address or a direct contact phone number. 

3. Serving Depop with Legal Process to Request Access to User Information

Requests for information relating to any Depop user must be directed to Depop Limited in the United Kingdom.

As a UK-based company, Depop may require that non-UK legal process be re-submitted via a Mutual Legal Assistance request (“MLA request”), which should be made through the UK Central Authority ([e-mail]). However, requests received from US law enforcement authorities, submitted under the UK/US Bilateral Data Access Agreement, may be handled directly by Depop.

All requests for User Information must be made with valid, binding and sufficient legal process properly served on us. Where possible, we would recommend that legal service be emailed to [e-mail]. Where proper legal service cannot be achieved by email, please arrange for delivery to Depop, 1 Bartholomew Lane, London, United Kingdom, EC2N 2AX.

Receipt of legal process by email to [e-mail] is for Depop’s convenience only and does not waive any objections, including lack of jurisdiction, invalid form of process, or improper service.

4. Emergency Circumstances

If your request for information involves an emergency regarding a danger of death or serious physical injury to a Depop user or any member of the public, please email [e-mail] from your official email address and provide the following:

1. Your name and title, the government agency you work for, and your full contact information (government email address, phone number and fax number)
2. A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to any person
3. The identity of the person or people who are in danger
4. The specific records sought and how they relate to the emergency
5. Why legal process can't be obtained and the records must be disclosed without delay

Individuals aware of an emergency situation should immediately and directly contact local law enforcement. 

Please note: the [e-mail] email inbox is monitored from 09:30 to 18:00 (GMT) on weekdays, other than UK bank holidays and public holidays. 

5. Notice to the User Whose Records Are Sought

If practicable, Depop may notify the affected Depop user before disclosing records or information requested about them, unless legally prohibited from doing so, or where Depop has a clear indication of illegal conduct and prior notification would be counterproductive. Depop may also allow the user enough time to appear and object to the legal process in court, if necessary.

6. Requests for Witness Testimony

Depop generally will object to requests to provide witnesses in legal proceedings. When Depop produces records, we provide a standard records custodian declaration of authenticity. Live testimony by a records custodian is unnecessary because the records are self-authenticating.

7. Cost Reimbursement 

Depop may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.