How do I refund a buyer?

If your sale doesn’t go to plan, it’s easy to refund your buyer.

Here’s how:

iOS

• Open the app
• Tap My Depop, then Settings in the top-right corner
• Scroll down and tap Sold items
• Select the order you want to refund and scroll to Manage your sale, then tap Refund sale

Android

• Open the app
• Tap Selling Hub, then Sold items at the top
• Select the order you want to refund then tap Refund sale

 

If your buyer paid with PayPal

If you were paid through PayPal, you’ll need to go to PayPal to refund your buyer.

 

What’s a full refund?

A full refund means you give the buyer their entire payment back — this can happen when the item is damaged, not as described, or doesn't arrive.

Once you confirm the return, the refund amount is taken from your available Depop balance (or charged to your connected top-up card, if you don’t have enough in your balance) and sent to the buyer’s original payment method.

 

What’s a partial refund?

A partial refund is when the buyer keeps the item but gets some money back — often due to minor issues, like a small difference between the item listing and the item the buyer received.

Partial refunds are always agreed on by the buyer and seller, and they don’t require the buyer to return the item in order to be refunded.

 

What’s a top-up card?

You’ll need to add a top-up card to your Depop account before you can refund buyers. A top-up card makes sure you can always refund buyers, even when your Depop balance is too low to cover it.