Depop Payments refunds
To refund a buyer who paid through Depop Payments, follow these steps:
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Log in to the Depop app
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Head to My Depop > Settings > selling > sold items
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Select the transaction you’d like to refund > tap Refund sale
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To send a full refund, follow the steps for Full refund
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To send a partial refund, switch to the Partial refund tab and type in or select the amount you’d like to refund.
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Tap Continue to review the details > Confirm refund.
Note: Any associated fees are also reversed automatically when a Depop Payments refund is processed. You’ll need to add a top-up card (debit or credit card) to your account before you can refund buyers who paid through Depop Payments. A top-up card makes sure you can always refund buyers, even when your Depop balance is too low to cover it.
Learn more about Depop Payments and Seller Protection.
PayPal refunds
To refund a buyer who paid through PayPal, follow these steps:
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Log in to your PayPal account (on desktop/laptop, rather than the PayPal app)
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On the Summary page, find and click on the transaction you’d like to refund
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If you don’t see the item that needs to be refunded, click Activity
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On the Transaction Details page, click Issue a refund
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Follow the steps to refund your buyer
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Make sure the refund is completed or cleared.
Learn more about sending a refund on PayPal.
If you’re selling as an individual, you’re not required to offer a refund unless your item has not been sent or is not as described.
If you’re selling as a registered business, you must follow the relevant distance selling regulations. Buyers can open a dispute up to 180 days from the transaction date if they feel the item is ‘not as described’.
Remember to always refund a buyer directly from the original transaction. This way, the refund is associated with the transaction and cannot be disputed.
Note: You won’t receive a refund of your PayPal fee.