What is two-factor authentication (2FA) and how does it work on Depop

What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is an optional security feature that helps keep your account secure.

It’s even safer than just using a password, and helps us verify it’s really you who’s logging in. Turning it on will help keep your Depop account on lock.

 

How does it work?

Two-factor authentication adds a second login step so we can make sure it’s you who’s logging in.

When two-factor authentication is turned on and you log in on a new device, we’ll text you a 6-digit login code that you’ll need to enter to log in.

 

This helps us verify it's really you when you log in to your Depop account – and keeps your account more secure than if you were just using a password.

 

Set up two-factor authentication

To set up two-factor authentication:

  1. Go to Profile Profile_2x.png > Settings Settings_2x.png> Two-factor authentication

  2. Follow the instructions to set up 2FA.

Once you’ve set up two-factor authentication, you’ll get an email to confirm it’s turned on. You’ll also see Two-factor authentication is on in your Depop settings.

What is a recovery code?

When you first set up two-factor authentication, we’ll give you a 12-character recovery code.

 

This is a backup code you can use to log in if you can’t, for whatever reason, get a 6-digit SMS login code.

 

Your recovery code is the only way to log in if you can’t get a text (for example, you don’t have network coverage) or if you lose access to your phone.

Keep this code safe:

  1. Take a screenshot and save it to the cloud, rather than just on your device.

  2. Write it down in a safe place e.g. a diary or notebook.

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