Managing two-factor authentication

I need to change the phone number on my account

To change the phone number associated with your two-factor authentication:

1. Go to My Depop and tap My account (also labelled Settings)
2. Choose Two-factor authentication

3. Tap Change my number

4. You’ll need to enter the 6-digit code we send you so that we can verify it’s really you who’s trying to make the change

5. Follow the instructions to change the phone number associated with your two-factor authentication

    

How do I get a new recovery code?

You can’t request a new recovery code, but if you’ve previously received one, you can still use it to recover your account.
 

How do I turn off two-factor authentication?

To keep your account safe, we recommend you keep two-factor authentication turned on.

If you really want to turn it off, you’ll need to:

1. Go to My Depop and tap My account (also labelled Settings)
2. Choose Two-factor authentication

3. Toggle off Text message

4. You’ll need to enter the 6-digit code we send you so that we can verify it’s really you who’s trying to turn off two-factor authentication.