Managing two-factor authentication (2FA)

I need to change the phone number on my account

To change the phone number associated with your two-factor authentication:

  1. Go to Profile > Settings > Two-factor authentication

  2. Tap Change my number

  3. You’ll need to enter the 6-digit code we send you so that we can verify it’s really you who’s trying to make the change

  4. Follow the instructions to change the phone number associated with your two-factor authentication

How do I get a new recovery code?

If you’ve lost your recovery code and are still logged in, you can get a new one to keep safe in case you need it to log in in the future.

To get a new recovery code: 

  1. Go to Profile > Settings > Two-factor authentication

  2. Under Two-factor authentication is turned on, toggle off Text message

  3. Follow the instructions to turn off 2FA

  4. Once 2FA is turned off, toggle on Text message and follow the instructions to turn 2FA back on and get your new recovery code.

How do I turn off two-factor authentication?

To keep your account safe, we recommend you keep two-factor authentication turned on.

If you really want to turn it off, you’ll need to:

  1. Go to Profile > Settings > Two-factor authentication

  2. Under Two-factor authentication is on, toggle off Text message

  3. You’ll need to enter the 6-digit code we send you so that we can verify it’s really you who’s trying to turn off two-factor authentication.

 
 
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