When you purchase an item on Depop, you’re covered by Depop Protection, which means we’ll help you return your item for a full refund in the rare case that the item you receive isn’t what you ordered. Terms and eligibility criteria apply.
This protection covers the following cases:
- Lost and damaged items
- Incorrect sizes
- Wrong colours
- Counterfeit items
- Severe damage to the item
- Major wear or flaws which were not detailed on the listing
- Incorrect items
- Missing items in bundles
We don’t cover:
- Smells
- Minor damage on second hand or vintage items
- Material looks different than it did in the images
- Doesn’t fit or doesn’t look right
- Changed your mind about wanting the item
- Items purchased outside of the Depop BUY button
If you want to return an item for a reason that isn’t covered by our policies, you’ll need to arrange this directly with your seller. If your seller is a registered business, they’ll have their own returns policy; for everyone else, it’ll be the seller’s choice whether to accept a return.
Repop your item
If your seller doesn’t agree to a return, you may want to consider Repop, our tool that allows you to quickly re-list an item you’ve bought on Depop.
Why?
- It’s quick and easy
- Reduces waste footprint
- Keeps fashion circular
- Gives your clothes a third life and beyond
How?
- Go to My Depop
- Tap the + sell icon and then "Repop an Item"
- The item description and all relevant information will be auto-populated in a new listing page using the information from the original listing to help you easily relist that same item. You can also edit if necessary!
See our Repop article here for more info.
Arranging a return through Depop
When an item arrives and is significantly not as described, report this through the app:
Tap Profile > Need Help? > Buying > My Purchase > Then select your purchase and the relevant issue. You need to report this within 30 days of purchase.
You’ll need to send over clear, well-lit images that detail the issues with the item, along with a description of how your item differs from the original listing.
If we determine that the order is significantly not as described, then we’ll arrange a return and provide you with the seller’s address. In some cases we may provide you with a full or partial refund, without need to return the item. Depop’s decision on item disputes is final.
You must send the item back within 7 days, or we’ll close the dispute and you won’t be able to appeal.
You’ll need to send the item tracked, and provide us with the tracking number. You’ll be reimbursed for up to £20/$20 when you provide us with a clear unedited receipt that shows the date of shipment and the seller address.
Once the tracking shows as delivered, you’ll receive a full refund to your original payment method.
Arranging your own return
When arranging your own return with the seller, we recommend using a trusted shipping provider, and paying for insurance in case something goes wrong. Pack the item securely, and double check that you’re sending everything back in the same condition it arrived.
Usually, a seller will refund you only once your item has arrived safely back with them, so it’s best to get this arranged as quickly as possible. If you have any issues, you can reach out to us for support.