How do I sell safely on Depop?

To sell safely on Depop, the 3 most important things to remember are:

  • Only ever sell items directly through the Depop app or Depop.com.When you sell an item through Depop, you’ll automatically receive both an email from Depop and a notification in-app (via the Bell icon in the top left corner of your profile page). You don’t need to take any further action to complete the sale.

  • Never give out your personal information (i.e. email, phone number, card details or social media handles) to anyone on Depop. If someone sends you a message asking for your personal information, they may be trying to lead you off Depop, which could put you at risk. Depop will never ask you to confirm your personal details to complete a sale.

  • Once you've sent the item, make sure to add the tracking number to your in-app receipt. If you've chosen to use a Depop shipping label, this will update automatically.

Report any issues or concerns to Depop Support - and if you’re at all suspicious about another user, check out our advice.

 

What should I avoid? 

  • Never give out any personal information to anyone on Depop - this includes your email, phone number, card details or personal social media
  • Don’t arrange in-person sales or collections
  • Never click on any links that you are sent by another user, within or outside of the app
  • Don’t take payment outside of Depop’s checkout system - payment methods such as bank transfers, direct PayPal payments, Venmo or cash are unsafe, against terms and could leave you out of pocket
  • Avoid contacting any users outside of Depop - if anything goes wrong we may not be able to take any action
  • Don’t sell prohibited items - if you sell items on our prohibited items list, you won’t be eligible for Depop Protection. See our Terms of Service for full details

 

What else should I know? 

  • Describe and take accurate photos of the items you list
  • Use the address in your Depop sales receipt to ship your item
  • Keep your proof of shipping receipt or take a photo

To contact the Depop Support team, submit a request on our Help Centre. Depop does not currently offer customer service via chatbot.

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