We capture as many instances of negative behaviour as possible but when we don't, we need your help to keep Depop safe and enjoyable for everyone.
Always make sure you're friendly and fair when dealing with other users: responding quickly and making sure you ship your items fast is a good start, but avoiding arguments and name-calling is just as important. Depop isn't an outlet for negativity and abuse.
A few examples of behaviours we don't accept are:
- Posting screenshots with negative or accusatory comments
- Commenting or sending private messages of an aggressive, offensive or harassing nature
- Responding to emails from Depop with aggressive or offensive language
- Any kind of abusive, intolerant or inappropriate behaviour
We have a zero tolerance policy when it comes to abuse and harassment. We take action against any users we see engaging in this behaviour; including permanent bans. This means that any other accounts you make will also be removed from Depop.
If you experience harassment or abuse from a user, please report them through the app. You can do this by going to their profile, tapping the three dots in the upper right hand corner and selecting Report.
If you're a web user, you can also report via our Help Centre by clicking here and selecting 'I’ve received an abusive message or comment from another user'. Please give us as much specific detail as possible so we can act quickly.