Depop Protection
Depop Protection means you can shop safely, knowing we’ve got your back in the rare case that something goes wrong, subject to the eligibility criteria and exclusions below.
Depop Protection is available to buyers and sellers in the United Kingdom and United States.
You can read full details of the programme, which forms part of our Terms of Service.
And for more on Depop Protection for sellers head here.
Buyers
What’s eligible for Depop Protection?
If your item doesn’t arrive, arrives damaged, or is significantly not as described, you’ll be eligible to get a full refund if you report the issue to us within 30 days of the date of purchase.
You don’t need to pay extra to be eligible. Your full purchase price (including shipping, any applicable taxes/duties and fees) is protected automatically if you qualify for Depop Protection.
All purchase methods are included, so you can shop safely with Depop Payments (Apple/Google pay, card payments, and Klarna) or Paypal. If you pay via Paypal however, you’ll first need to claim via Paypal’s Protection Policy, which you can do here. If your claim is then denied by Paypal, you can reach out to us to get things resolved.
How do I get Depop Protection?
If you paid via Depop Payments and your item hasn't arrived (even if that's due to it being lost or damaged in transit) just head to our Dispute Resolution Centre to begin a dispute. You can also find a link to this in your purchase receipt in App.
For items arriving significantly not as described, first check out our detailed policies here. You can start a ‘Not As Described’ dispute with us here.
What’s Excluded from Depop Protection?
Items must be purchased via the Depop App, or on the Depop website, using the BUY button only - you won’t be eligible for any protection if you pay via direct money transfers outside of the Depop app or website, including Paypal, Venmo, or a bank transfer. You also won’t be eligible if you agree to meet your seller in person to transact.
We can’t guarantee a refund if the tracked shipping shows proof of delivery to your address, so make sure you check with neighbours or is safe places if you can’t find your item. If you’re having regular issues with missing parcels, we recommend taking steps to protect from theft.
If your item is damaged or not as described, you must keep hold of the item throughout the dispute process; we can’t guarantee any refunds for items that have been disposed of or worn during this time.
Depop Protection is not insurance.
Just a heads up: Depop Protection is not an insurance policy, a warranty, nor a guarantee. Depop has sole discretion to decide whether a transaction is granted protection under Depop Protection and we reserve the right to change, suspend, or discontinue the programme at any time, for any reason, and we will not be liable to you for the effect that any changes to the programme may have on you. You have no legal claim under the programme. In the event Depop does not refund the buyer, this will not affect the buyer's right to make claims against the seller’s shop. Your legal rights remain intact.
Sellers can refund a buyer at any time through the Depop app under shop settings > sold items.