In this article, we detail the top frequently asked questions in relation to Depop’s search algorithm, and how it works. Read below for frequently asked questions.
Does how much I sell affect how my items rank?
No, the number of items you list or sell has no influence on how your items rank.
What about the length of the item description?
The most important thing is that the description describes the item as clearly and accurately as possible, including measurements and signs of wear if applicable.
Why am I not seeing my items in search results?
There are a couple of reasons your item might not show up for a particular search:
- The search has a lot of results e.g. ‘Nike’, so there are a lot of items competing for the top places in search results.
- The search has filters applied to it (e.g. colour, condition), so your item will only show up if its listing information matches what the buyer is searching for e.g. ‘black’ or ‘brand new’. This is why it’s so important to create accurate and complete listings.
It’s worth noting that in most cases your items will appear in search within a few minutes (if not seconds) however in some instances this could take up to 24 hours.
I get a lot of messages from buyers. Does my response time affect how my items rank in search results?
No, your response time to messages doesn’t directly affect how your items rank.
It’s worth bearing in mind though, that sellers who respond quickly to buyers are more likely to sell their items and receive positive feedback, which are factors that play a part in optimising how their items rank in search results.
What happens if I go on holiday or can’t check my Depop for a while?
The best thing to do is to be as honest as possible with buyers, so you can manage their expectations and lessen your chance of receiving negative feedback.
Let buyers know in your bio or item description(s) that you’re away at the moment and unable to respond to messages quickly and/or can’t ship item(s), and if possible, let them know when you will be able to ship.
Can I view listings from sellers located outside of my country?
Yes, we’ve recently made a change so that UK and EU users can browse and purchase listings from around the world.
To view international listings when searching for an item simply make sure you select ‘worldwide’ from the filter within the search setting.
Where will these listings appear in search?
For iOS users, international listings will be displayed after listings from your local country, labelled as “items from the rest of the world”
For Android users, international listings will be shown alongside listings from your local country. If you don’t want to see international listings, you can disable this via the filters in search (under the “Where” section).
Do I have to pay tax on items I buy from different countries?
Yes, if you’re purchasing items from outside of your country (jurisdiction?) you may need to pay import tax on these items. Here’s some articles which provide additional information on this:
UK Import Tax
EU Import Tax
AU Import Tax
Do I have to do anything different if I sell an item to different countries?
Yes, if you’re selling an item to another country / jurisdiction you will need to include some additional VAT information on the parcel. For more information, please view these articles::
Selling to the UK from abroad
Selling to the EU from abroad
Selling to Australia from abroad