Depop Protection for sellers
With Depop Protection, you can sell with confidence, knowing we’ve got your back in the rare case that something goes wrong.
Depop Protection is available for sellers in the UK, US, and Australia who ship using a Depop Shipping label. Read on for full details of the programme, which forms part of our Terms of Service.
What’s eligible for Depop Protection?
In the rare case that the item is lost or damaged in transit, your sale will be eligible for Depop Protection if the following criteria apply to your item. Note, ALL must apply:
- The item was sold via the Depop app or on the Depop website using the BUY button, as long as it’s not on our prohibited items list.
- The item was sent using a Depop Shipping label within 5 days of the transaction date.
- The item has been lost or damaged in transit (this includes where a return has been arranged and the item is lost or damaged upon return).
- The item was sent to the buyer’s address shown in your sales receipt (you won’t be eligible if you send it elsewhere, either by accident or at the request of the buyer).
- The transaction value doesn't exceed the limits set out below.
If you choose to use Depop Shipping, you must use the label generated on Depop to ship the item. If you don’t, and instead ship using an alternative method, you won't be covered by Depop Protection, and your order may be automatically cancelled and refunded.
What are the Depop Protection limits?
The limits below apply to Depop Protection for sellers and include the item price, as well as shipping fees and applicable taxes.
Sales up to £250/$300 in value are eligible for Depop Protection, provided you satisfy the above eligibility criteria. Bundle sales are treated as one transaction amount (up to the above limits), and not per individual item.
How do I get Depop Protection?
If Depop notifies you that something has gone wrong with an item shipped using a Depop shipping label, please respond to all Depop communications within the given time frame, including providing any additional information requested by Depop Support.
What’s excluded from Depop Protection as a Seller?
If ANY of the following apply, you won’t be eligible for Depop Protection:
- Sales made outside of the Depop BUY button e.g. direct money transfers such as PayPal, Venmo, or bank transfers.
- Items on Depop's prohibited items list.
- If you’re a seller based in the UK or US, items sent using any method other than a shipping label purchased through Depop, including meeting in person to hand over an item.
- If you’re a seller based outside of the UK or US, Depop Protection is not available.
Depop Protection is not insurance.
Heads up: Depop Protection is not an insurance policy, a warranty, or a guarantee. Depop has sole discretion to decide whether a transaction is granted protection (including up to what value) under Depop Protection and we reserve the right to change, suspend, or discontinue the programme at any time, for any reason, and we will not be liable to you for the effect that any changes to the programme may have on you. You have no legal claim under the programme.
In the event that Depop doesn't refund the buyer, this will not affect the buyer's right to make claims against your shop. Our Terms of Service (including this policy) are in addition to (and do not limit or conflict with) your rights under local consumer law, which remain intact.
Sellers can refund a buyer at any time through the Depop app under shop settings > sold items.
Check out our shipping guides for more information:
You can read about Depop Protection for buyers here.