If you want a refund for an item you haven't received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method.
If you are seeking a refund for reasons outside of these, this will have to be directly arranged between you and the seller.
I changed my mind about my purchase
Private sellers are not required by law to offer refunds if you have simply changed your mind about a purchase - unless as mentioned above, if they have breeched the transaction contract by not sending your item or it arriving not as described and a dispute is opened.
- Try contacting the seller first to explain the situation and ask them for a refund
- Unable to return the item? Consider reselling the item, which is even easier to do using the Repop feature.
I haven't received my item
If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. You can do this up to 30 days after the purchase.
- If you paid through PayPal, go to PayPal to start a dispute
- Used Depop Payments or Klarna? Open a dispute in the Resolution Centre
- Paid outside of the Depop app? Profile > Settings > Need help? > Buying > My purchase > Item not shown > tell us what happened.
My item is not as described
If your item is not as described, you are able to file a dispute either through PayPal or Depop in order to resolve the issue.
- Paid through PayPal? Here's our guide on starting a 'Not as Described' dispute
- Paid via Depop Payments or Klarna? Read our article on disputes
I've arranged a refund and return with my seller directly
If you agree on a return between yourselves, make sure you ship your item using only a tracked, signed for method to ensure you are covered if the item gets lost in transit. It's also important that you keep proof of shipping for the return!
- Get in contact with Support if you have returned your item but have not received a refund. Whilst it's great to see seller's helping you to organise a return for an item, in future it's always a good idea to get in touch with Depop to help arrange this instead so we can monitor and mediate a return safely.