How do I get a refund?

If you want a refund for an item you haven't received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method.

If you are seeking a refund for reasons outside of these, this will have to be directly arranged between you and the seller. 

 

I changed my mind about my purchase

Private sellers are not required by law to offer refunds, so before buying an item it’s important to check the Seller’s return policy.

  • Contact the seller first to explain the situation and ask them for a refund
  • Unable to return the item? Consider reselling the item

 

I've arranged a refund and return with my seller

  • If you agree on a return, make sure you ship your item using only a tracked, signed for method
  • Get in contact with Support if you have returned your item but have not received a refund
  • It's important that you keep proof of shipping for the return

 

My item is not as described

If your item is not as described, you are able to file a dispute either through PayPal or Depop in order to resolve the issue.

 

I haven't received my item

If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. You can do this up to 30 days after the purchase.

 

 

Was this article helpful?
311 out of 3155 found this helpful

Articles in this section