How do I get a refund?

If you want a refund for an item you haven't received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method.

If you are seeking a refund for reasons outside of these, this will have to be directly arranged between you and the seller. 


I changed my mind about my purchase

Private sellers are not required by law to offer refunds, so before buying an item it’s important to check the Seller’s return policy.

  • Contact the seller first to explain the situation and ask them for a refund
  • Unable to return the item? Consider reselling the item


I've arranged a refund and return with my seller

  • If you agree on a return, make sure you ship your item using only a tracked, signed for method
  • Get in contact with Support if you have returned your item but have not received a refund
  • It's important that you keep proof of shipping for the return


My item is not as described

If your item is not as described, you are able to file a dispute either through PayPal or Depop in order to resolve the issue.


I haven't received my item

If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. You can do this up to 30 days after the purchase.



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